want my money back on digitsal version of ac4

TAY TMW · Jan 26, 2014

i bought black flag on the xbox store for my xbox one and played a lot of the story and when i went on today, my save file was gone...im not going to play through the whole game again...if microsoft doesn't fix this im never going to buy another xbox game
again. there is no point buying them if all my save data is going to erase itself.

:)

II M0Z II · Jan 26, 2014

Want my money back!

Looking across the forums some people have had issue but not many.

Try deleting and downloading the full version again – ensure to keep your saves.

Could be worth deleting any dlc as this has caused a couple of issues, the content can be reinstalled when your game is up and running through download history.

Finally try the old favourite of clearing you cache as below: support.xbox.com/.../clear-system-cache

BongKaos · Jan 26, 2014

Want my money back!

I don't think a refund will be possible sorry.

Burnzy303 · Jan 26, 2014

I would ring the Microsoft support number and get advice, my bet is they can retrieve it.

Its probably in the cloud lol

Good luck

xXxF T WxXx · Nov 1, 2018

I think all the save should be in the xbox one cloud not on the game makers servers, we should have a say of where it goes in the game

Burnzy303

I would ring the Microsoft support number and get advice, my bet is they can retrieve it.

Its probably in the cloud lol

Good luck

xXxF T WxXx

I think all the save should be in the xbox one cloud not on the game makers servers, we should have a say of where it goes in the game

onyxishere

This is an older thread. Please create a new one detailing your issue or contact phone support for more assistance.

claobv

COBRANÇA INDEVIDA . EU NÀO AUTORIZEI UMA COBRANÇA NO MEU CARTÀO DE CRÉDITO DIA 09/09 U$39,35 . QUERO MEU DINHEIRO DE VOLTA .

I WANT MY MONEY BACK. XBOX LIVE USED MY CREDIT CARD WITHOUT MY AUTHORIZATION. I WANT MY MONEY BACK. [Mod removed]

fredgiblet

The people who work on the forum don't have access to billing IIRC, you'd need to contact support via phone or chat. That being said purchases are non-refundable per the Terms of Use so you're pretty much out of luck. I'll second the idea of deleting,
clearing cache and re-downloading. If that doesn't work then I'd suggest deleting, downloading OTHER things to take up the same space the game download is taking up, then re-downloading the game.

want my money back on digitsal version of ac4