Wallet balance issue

BataviaDad · Dec 29, 2018

My son's Microsoft account notes a balance of $5.23. I get an email noting he wants to make a purchase for something that is $4.99. I click approve in the email and see a message that his account needs more money. What gives?

:)

Christyna64

There is tax on purchases. In my state it would be $4.99 + $.06 a dollar= $5.29.

Puppy Fujo

Applicable taxes must also be paid.

XBF Brad A

Hello Batavia,

Thanks for coming to the forums with your question. Reason it most likely isn't going through, is due to taxes. The total is probably around 5.26-5.30 so there isn't enough in the currency to cover it. You could add your card for the difference or go to
a game store buy $1 in currency. After the purchase if you added card you then can remove the card.

https://support.xbox.com/billing/payment-and-purchases/manage-payment-options-online

Thanks,

Brad

BataviaDad

Thanks, Brad. Thus far, I have only used my own credit card to purchase credits for my son. However, I would prefer not to especially since it seems that I can't add anything less than $10 through our Microsoft family account. How/where do I purchase lesser
amounts at a game store?

choppyseize

As stated there is additional fees and surcharges. You don't have enough to cover those.

Wallet balance issue