Waiting for my credits to deposit...

I have 19,750 credits waiting to be deposited into my account. The "My Credits" section says my credits into my local currency and "deposit them into your Microsoft account around the 15th". Well its the 19th... still waiting... when am I to expect my credits
to convert and deposit into my account?

:)

 

20,000 credits didn't deposit on May 30th

I've been waiting for my credits to deposit to my account since last month. I have 20,000 credits currently.

 

problem when depositing my rewards credits to my account

I've been waiting almost 2 months to deposit the credits and nothingI've been waiting almost 2 months to deposit the credits and nothing

 

The next deposit will take place on or before the 30th. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If
you get to 5,000 between the 15th and 30th, they are deposited by the 25th of the next month.

 

Ah, thanks for letting me know! The "request early despoit" button disapeared so I was worried something went wrong, haha. I had read the infornation on when the credits are going to be deposited, but I thought it meant that if you get 5,000 credits between
the 1st and the 15th then they would be deposited on the 15th, not the 30th. Guess I misunderstood the information. Thanks again for the replay.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.