VUDU app failing on Xbox since early March

Same story as many others here - Xbox Series X, all streaming apps except VUDU work fine. Home internet speed not the issue. Movie constantly pauses and buffers, tells me to downgrade. Got tired of waiting for whoever to fix this. Bought a ROKU Ultra with HDR10 and Dolby Vision (Best Buy currently sells for 69.99); works great!

Not necessarily true on all other streaming working fine as I also have issues with fox now app. I'll be watching live news and it the screen will fall behind the talk and freeze, if I go to another stream on it and back to the original watching it'll start the stream back up but continues to have issues or eventually crashes to the home screen. It does this multiple times within a short period as well.

Both Foxnow and Vudu apps need looked into. I have far less problems (usually) with Vudu than Foxnow but they can be many as well. Sometimes Vudu works fine for hours and then when I get to a tense seen of a movie it takes 5 or 6 reloads of the app to get it to play without downgrading to SD

Same story as many others here - Xbox Series X, all streaming apps except VUDU work fine. Home internet speed not the issue. Movie constantly pauses and buffers, tells me to downgrade. Got tired of waiting for whoever to fix this. Bought a ROKU Ultra with HDR10 and Dolby Vision (Best Buy currently sells for 69.99); works great!

Hello,

If you are still experiencing issues, please submit a report using the Report a Problem feature on your console as soon as the error happens again.

This will help the Xbox team investigate with a deeper understanding of the cause. As long as you don't go to the dashboard, you should be able to share a video clip of the error as well.

Please make sure to add a detailed description of the problem in the Description box. Instructions on how to report a problem: Provide feedback to Team Xbox | Xbox Support

The more reports sent, the better.

Thanks,

Hayabusa

There seems to be a definite issue with the Vudu app on Xbox Series X. I've seen a lot of posts on this and other forums with folks having the same problem. Here's my situation. I have Vudu installed on my Series X, PS5, LG OLED CX TV (living room), Samsung LED TV (bedroom), PS4 (bedroom), Roku (den), PC, Phone, and Tablet. Every device is connected to the same router in the house. Vudu streams well on all except the Xbox. Further more, on the Xbox, I have several streaming services that deliver both HD or 4K UHD and/or Dolby Vision content (Vudu, Movies Anywhere, Netflix, Amazon Prime, Disney+, HBO Max, Hulu, Sling) and all of them stream well, even the 4K Dolby Vision/Atmos titles through the new Movies Anywhere app, Netflix, Prime and Disney+ The only one that doesn't.....is Vudu(so I know it's not the Xbox). I can only get about 4 minutes into a movie when it goes into a buffer for 30 seconds and then tells me that it can't anymore and asks me to keep trying in UHD, or downgrade to HDX or SD If I chose to stay the same it starts an endless cycle of buffering and showing the same message. If I chose to downgrade, it will stream for another couple minutes then start it all over again....even with the lower res. The only way to continue watching the movie in UHD is to quit the app, then restart it....then I can go another 3 or 4 minutes. This is the only app that does this and it does not matter what film you select, it does it will ALL of them. It didn't used to be this way, and it all started the instant the Fandango label started showing up on the VUDU home screen, It also makes no difference whether the Xbox is hard-wired or wireless. It's just Vudu and just on the Xbox. This is a shame really, because when it does work for the few minutes that it does, titles in Dolby Vision and Atmos look and sound absolutely amazing (way better than they do on other apps).....but it's very short-lived. The Series X and OLED CX TV, along with a good 4K stream were designed to work together to deliver a truly astonishing movie experience. I live in a large apartment so when it comes to audio, I have a dynamite set of Astro A50 headphones that really deliver Atmos spectacularly well. I'd say well, maybe I'll just use a different app, but I've purchased so many movies with VUDU, only about half of them are available through other apps. I really need this to work as it should. As for movies that I've purchased on VUDU but also port over to Movies Anywhere, you've got to really pay attention to the STATED quality of the stream between both platforms....what I've found is that if I pay a premium on VUDU for the DolbyVision/Atmos version, the MoviesAnywhere version will often times be just standard HDR with standard 5.1 audio (no DolbyVision, and/or no Atmos). When VUDU actually works (for the few minutes that it does) the quality of the video/audio stream is so much better than other apps (that claim to stream at the same quality). So when VUDU on the XBOX craps out (which is pretty much every-single-time now) I find that if I switch over, and use the VUDU app on the OLED CX TV and run the sound from the TV into the headphones I can actually watch the superior quality that VUDU delivers AND get the audio from the headset without a single interruption. Again, it's just VUDU....and just on the XBOX.

Dude, this is specific to Xbox. I have no issues on any other device. The issues include no sound on HDX to error messages that state that I should switch to SD cause my network isn't running fast enough for HDX. This being ridiculous cause I happen to have Google Fiber which is a Fiber Optic High Speed internet running up to 2 Gigibits per second. The plan that we pay for here is 80 dollars for up to 1 Gigibit per second. I have Movie's anywhere which allows for movies to cross between different streaming movie apps. I have played movies at HD on Microsoft movies on my Xbox one S and it plays fine. No sound issues, no issues with consistent HD. Not to mention, I have no issues with doing XCloud streaming, which is literal game streaming, without a slowdown or frame rate issue. If my Xbox can keep up with XCloud then it should have no issue with HDX. Ever since Vudu was bought out by Fandango, it seems this issue became an on again and off again issue. I would literally stop using Vudu if it weren't for the money invested in movies I can't get back. Never had this issue when Vudu was associated with Walmart. Still, the only constant is the app specifically for Xbox. I pay extra sometimes for HDX and expect to be able to enjoy my movies that way on my Xbox. Aside from my phone, I don't have an alternate way to view Vudu. Yet it runs on my phone without a problem. So yeah, I think Vudu needs to work on this once and for all. So darn tired of this.