Возврат товара [Edit - Translation] - Purchase returns

АлександрЕфремов3 · Jan 1, 2019

День добрый по ошибке Мой ребёнок купил цифровую игру и кроме того она еще и тормозит при загрузке,можно сделать возврат денег

[Edit - Translation] -Good day by mistake. My child bought a digital game and besides it also slows down when loading, you can make a refund

:)

XBF Chris J

Hello again,

Thank you for keeping us updated. Unfortunately, there is no one on the forums that is able to process a refund. Talking to a live agent is the only way to request one.

XBF Chris J

Hello there,

Thank you for posting here on the Xbox forums. In order to request a refund, please contact a live support agent to go over your account :

Contact us here
Select My Account
Select "See other options"
Select Error Messages and codes
Select "Show contact options"
Select Request a callback from support

Hope this helps!

XBF Crystal P

Hi there,

Thanks for reaching out. In reference to the issues, as mentioned above If you’d like to
request a refund for a purchase,
fill in the fields on the form and we’ll review your request promptly. Be sure to sign in to and submit your request from the account you used to make the purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing
in to your Microsoft account. Unfortunately,
here in forums we do not have the tools to assist with transactions and refunds.

Hope this helps.

WPAK

Web translation:

Purchase returns

Good day by mistake. My child bought a digital game and besides it also slows down when loading, you can make a refund

Response:

Hi there,

to request a refund please go to this link where you can submit a item for a refund

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support
Chat options at
http://support.xbox.com/contact-us

Let us know the results

АлександрЕ

я звонил уже в службу поддержки,девушка мне сказала что по такой причине не может сделать возврат,очень надеюсь на вашу помощь,готов предоставить все необходимые документы. по закону я же могу вернуть свои деньги

_________________________________________________

[Translation - I called customer support already, the girl told me that such a reason could not make a return, I hope very much for your help, ready to provide all the necessary documents. by law, I may return their money]

Возврат товара [Edit - Translation] - Purchase returns