Возврат денег за покупку игры

ВладиславРощеня · Mar 7, 2019

Сегодня (03.03.2019) год , я купил игру call of duty black ops 4 , она мне не подошла из- за моего телевизора , я покупал ее чтобы играть с другом , а экран разделяется не правильно , управление сложное, вообщем мне игра не понравилась , я прошу возврат
денег на мою карту , с которой и производилась отплата

Today (03/03/2019) a year, I bought the game call of duty black ops 4, it didn’t work for me because of my TV, I bought it to play with a friend, and the screen doesn’t split correctly, the controls are complicated, I didn’t like the game , I ask for a
refund on my card, with which the payment was made

:)

Onyx Is Here

Please log in to
account.microsoft.com/billing/ordersand search for the purchase. Mark down the date of purchase and the order number then fill out the form at
xbox.com/refund including the date and order number.

If you're unable to fill out the form or cannot access it then you'll need to contact support for more help
support.xbox.com/contact-us

eduscxbox

[Auto translation]

Здравствуйте, Владислав ощеня, попробуйте зайти на
страницу оплаты вашего аккаунтаи проверьте, есть ли кнопка, чтобы запросить возврат на стороне товара.

Если нет, вы можете попробовать связаться со службой
поддержки Xbox, чтобы узнать, как они могут помочь вам

Hello Владислав ощеня, try to access
your account billing page and check if there is button to ask for a refund on the side of the item.

If not, you can try to contact
xbox support to check out how they can further assist you

XBF Leslie D

Hi Alexander,

Thanks for reaching out to us in the forums for this issue. What you can do to ensure that this does not occur in the future is to ensure that your debit/credit card account is not placed on any profiles
that you do not wish to have access to that information. What we recommend is that you use pre-paid cards (for subscription or Microsoft account credit) especially if you have individuals, other than yourself, on your console (like friends/family/children),
or creating a passkey.

You may wish to also request a refund for these charges by filling out a refund request form, if you can see the charges in your account. Click here to learn
How
to complete the refund request form. After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If not, then you would need to dispute them directly with your financial institution. It may also be advantageous to contact Xbox Support to have them remove your card information from any accounts associated
with the card, even if you've cancelled them (especially debit cards) as the account may still be tied to you even if the card information changes just to be on the safe side. The best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

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For any refunds you will need to contact support directly for assistance.
https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

XBF Steven R

Hey there Roxana,

Sorry to hear that you're dealing with this difficulty.

If you are interested in anrefund, try going to this page and fill out a request at
Request an Xbox digital
product or subscription refund as previously posted. After submitting the request,
you’ll be sent an email on whether or not it was approved or denied.

This followupemail you will receive is the only means to get in contact with the refund department
directly and will be the only means of you disputing the verdict as well.

Thanks for reading

Возврат денег за покупку игры