Vous contacter (Mod Translation: Contact you)

You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing. When
prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.

Frédéric,

Bonjour, comment pouvons-nous vous aider?

(Mod Translation)

Frédéric

Hello, how can we help you?

J'ai acheté un code Live Gold et lorsque je l'utilise il marque:

Réessayez.
Nous avons rencontré un problème. Il est parfois utile d’attendre un peu.
Réessayez. Nous avons rencontré un problème. Il est parfois utile d’attendre un peu.

PUR-UnknownInternalFailure
uhvPU7KGwk+Mm28t.0.6.12
2019/02/19 - 14:29:14 UTC

Frédéric

[Translation - I bought a Live Gold code and when I use it it marks:

Try again.

We have encountered a problem. Sometimes it is useful to wait a little.

Try again. We have encountered a problem. Sometimes it is useful to wait a little.


PUR-UnknownInternalFailure

UhvPU7KGwk + Mm28t. 0.6.12

2019/02/19-14:29:14 UTC

Frédéric]

Hello!

Thanks for reaching out to us here on the forums. I understand you're trying to contact Xbox Customer Support is that correct. You can try going through the web contact here:
Contacting Xbox Customer Support. You can also check out this helpful thread that was posted on the forums previously.

Xbox Suppport International Phone Numbers

Note: Some numbers are subject to change and availability.

Veuillez contacter directement la ligne de support. Ils seraient les meilleurs pour vous guider

[Mod Translation: Please contact the support line directly. They would be the best to guide you]