Voucher showing as redeemed but points never arrived

DavidHaynes_983 · Dec 29, 2021

My son received 12000 fifa points for Christmas the code was accepted and has been redeemed through the redeemed code section via Microsoft , however we have never existed the points, Microsoft said to wait 48 hours and then would refund but now they’re saying contact EA sports which I have and they’re saying I need to contact who I purchased the code from, I’ve tried explaining I can’t prove that i haven’t used it but they’re refusing to help me any further £80 down the pan

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm sorry about that. I'm afraid support was right on this one. You need to contact EA support and the code vendor for assistance on this one.

katherine redman

hi,

i didnt purchase a gift card voucher, i just redeemed my microsoft reward points as a $5 voucher.

my currency is in AUD

Smwutches

For help with the iTunes card, you would have to contact their customer support.

Xbox gift cards are tied to the account, not the console. So you would just redeem it to his account and it'll show up on a 360 or a One.

Bhargav Kalambhe

sir ambassador of xbox

i had achieve around 4000 points on microsoft ,,,can i get xbox live here ,,, just showing there about +xboxlive ...

i am on level 2 ,,,,

mmay i redeem my prize of amazon voucher or , may i keep that point there only for to get xbox ?

Jason of Oz

Hi Jason,

There is no longer an option to transfer Microsoft Rewards points to Family members. If you're looking to use Microsoft Rewards to get some money into family members' accounts, the best you can do is redeem your points for a voucher and gift the voucher to your family member.

Regards,
Another Jason

Voucher showing as redeemed but points never arrived