Volume in devices is greyed out and no sound through my headphones

I have just purchased a set of Turtle Beach headphones and when i have connected them to my wireless controller, no sound is coming through. I went into settings/kinect & devices/devices & accessories and found the Volume was greyed out.

i have checked my headphones are working on other devices so the issue definitely lies with my settings.

Any advice welcome!

:)

 

Xbox One S Controller 3.5mm Headphone Jack, No sound whatsoever

So i recently bought an Xbox One S, and for the life of me, I can't get any sound to come out of the One S controller through the headphone jack. I've tried all the settings in audio, devices, the controller itself and the volume controls which show up in
the settings tab when you plug a headset into the controllers headphone jack. I've heard that you can get chat and game sound through it, but I can't even hear myself through the mic monitoring slider or in an Xbox Live party. I bought a chat headset today
and the Xbox picks up on the mic so that works (Also tried with my computer's headphone port and it works), but no sound is outputted through the headphone port, not even with just standard stereo headphones with no mic. Any suggestions?

 

Controller Issue

We have 2 XBox's and 3 controllers, all of the controllers appear the same, however both sets of headphones only appear to work with 1 of the controllers. While investigating I went into settings on
the XBox and went to "Kinect and devices" then onto "devices and accesories"... when the headphones are plugged into the controller they work with there is a "volume" option that you can put up and down. When you have the headphones plugged into the other
2 controllers the volume option is greyed out.

Any ideas?? We have 2 sons with a set of headphones each which only work on one of the controllers!

 

Hello. Can you verfy thatnthe software in the controller is currently up to date? You can so so by following these steps Update Xbox One Controller

 

the headset has mini jack connection??

 

Yes controller is new model and headset brand new

 

Tes i ran an update and none available

 

Hi I ran the update with the headset plugged in and again it came back no updates required. Still no volume

 

Hi samster 444,

What type of headset is being used? Such as model for the brand types, like Afterglow, Turtle beach, etc. Also is it a stereo headset or a chat headset?

Try changing the batteries in the controller, and if that does not work then try another controller with that headset.

Please check out this link:
Xbox One Chat Headset troubleshooting

Let me know if this helps ^‿^

 

Hey there, have you tried a simple Power Cycle and changed the controller batteries?