Visa Reward Card

I Had the same problem last month i have a rewards card from my work which is basically a pre paid visa card i tried 3 times to buy live and it blocked my card totally had to get the card unblocked. in the end i used my standard visa debit card which worked
fine. i Don't think Microsoft like pre paid cards for some reason

Right. There are 2 different $5 items you can redeem though. There's the $5 prepaid Visa card or the 5,000 rewards credits which is equal to $5.

Microsoft Rewards support will not be able to assist since they were completely separate from the Xbox Rewards program. If it was the Visa prepaid cards, you would need to contact support for Prepaid
Digital Solutions since the cards were actually given by them. When Rewards support was available, they could only assist in the event that you didn't receive the card at all.

Hello WantlessSoup,

Since this is a Credit Card, that is a separate payment account from your Microsoft Account balance. You will have to use the Credit Card as an alternate form of payment for your Microsoft purchases, since you cannot add a Credit Card into a Microsoft Account
balance.

To learn more about your card, you can read the FAQ on the card's site. There is a link to that site in your email:

To redeem your prize from a browser:

• Go to www.prepaiddigitalsolutions.com


• Enter your prepaid digital token

• Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.

Do you want to clarify what you mean by prepaid cards? Sometimes there are gift/reward cards available that act as credit cards. You should be able to use them just like a credit card as long as they have valid credit card digits (ie. 16 digits for Visa
or Mastercard).