Virtual keyboard won’t work when I try and login

It was working yesterday and then I turned my Xbox off and tried to use it a couple of hour later and not was working but the mouse. But when I’m on games it says I’m using but the keyboard won’t work

The problem is that the onscreen keyboard or virtual keyboard will not appear whenever I try to search, enter passwords, or text the virtual keyboard never appears the cursor flashes a few times then stops the controller is completely unresponsive the only responsive button on the controller is the home button in the center of the controller which pulls up an onscreen menu that I still can't navigate because no other buttons on the controller are responsive but like I previously said this is only temporary but as soon as I need to pull up the virtual keyboard it happens all over again my virtual keyboard will not appear onscreen

Hi

If the virtual keyboard is not visible on the screen can you please try a full console restart and hopefully this will resolve the issue for you. To restart the console press and hold the power button on the front of the console for 5-10 seconds, once the
console has powered down wait for one minute then power the console back on and hopefully the virtual keyboard will now be working.

Hello HarryJackson7! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

To be able to help you out, we need to gather some more information. First, what Xbox console do you have, and also, have you tried to perform a full factory reset on your console?

I’ve done it, but when I enter the bookmark, im not logged in and when I go to log in my keyboard won’t pop up. Not even if I wanna search a game, the keyboard just doesn’t pop up