Virtual agent

If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft Virtual Agent

Then just type in “agent” and select the issue.

Select either of the option “Call me back” or “chat”*

Hope it helps!

The virtual agents (i.e. programmed bots to help with common problems "too trivial" for a human support person) are not available in all languages.

If you really want to be helped by a robot, you need to use the English US locale of the Xbox support website.

You can force the US-English locale by going to this page:
https://support.xbox.com/en-US/contact-us

There choose the category of your problem, and you should see a box where a virtual agent is trying to help you.

Well do you want a virtual agent for microsoft or do you have a specific game issue because that could be involved with a specific company

Hellow, who Virtual Agent you means? Try go in http://support.microsoft.com

Hello Damian, sorry to hear you've had trouble with your account.

I'm glad you first changed the password on the account. As for the purchase please log in to https://account.microsoft.com/billing/orders and see if you can find the purchase listed there. If you can then you should be able to start a refund request via that link