VIP Vault Reward problem

Hello TheOtherBarber,

If you are having issues with your prepaid card, you should try reaching out to the Credit Card provider via the "Contact Us" link in the upper right of the redemption page (https://www.prepaiddigitalsolutions.com/).
Unfortunately, we do not have any control over the Credit Cards once they have been sent to your account, and you will have to reach out to the card's support team for more specific assistance.

Xbox, Its been 5 days now and still the vault prizes have not been refilled to reward Xbox customers, it has been 5 days and I have not seen any reassurance or reply,
will the vault be refilled? Will you re-look at how unfair the conversion rate of VIP gems to Microsoft reward points are?
Will anyone from Microsoft read this?

Hello SkullLeader781,

We update the vault with new items and restock popular ones on a regular basis, so be sure to check back often.

Hello,

From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Hello glimpseofme,

It sounds like you may have had an accidental typo in one of your Vault email registrations, since one of your codes was received successfully. We have escalated your case to our Vault team to investigate. Since we cannot adjust Vault registered email addresses,
we will have to reach out to them for assistance.