Vip vault issue

It has been more than 2 days and I still haven't received my 5 lunchboxes. please help

:)

 

vip vault

Hello Vladdracula777,

We did a series of restocks over the last few months. Since the program is ending in your region, if you wish to spend your Gems in the Vault, you must use them on the current prizes in the Vault before the final transition to Microsoft Rewards.

 

VIP Vault

Oh I actually got a response about a month ago. Told me to watch the twitter handle for restock updates. Yeah I don't use twitter, thank you very much. Such bullcrap!

 

Hello Andros635,

We'll reach out to the teams involved with the Vault and investigate to see if there is an issue. Apologies for the inconvenience. We'll update this thread once we know more.

 

Hello Andros635,

Our prize team has informed us that this win email was re-sent last week. Can you confirm receiving this prize in your email? We have also had reports of these win emails being automatically sent to user's junk mail folders.

 

Still have not received it. Why did they ask for an email address when they could just send it to the one associated with my account? Which is the one I gave them. And why nat just send it to me over Xbox live?

 

Hello Andros635,

Since these prizes are sent from a separate team, they must be sent via e-mail. They did not ask for an email address, as they have the email you have on file. They re-sent the email to that address, which you claim has still not appeared. We have been able
to obtain the token manually, and will send it to you via private message.