VIP Vault cannot claim prize

Discus and support VIP Vault cannot claim prize in XBoX Rewards & Social to solve the problem; Hi just used my vip gems to get a World of tanks leg up bundle entered the code only to told I already have this installed (which i have done before)... Discussion in 'XBoX Rewards & Social' started by Daddy Flo 66, Jan 20, 2018.

  1. Daddy Flo 66
    Daddy Flo 66 Guest

    VIP Vault cannot claim prize


    Hi just used my vip gems to get a World of tanks leg up bundle entered the code only to told I already have this installed (which i have done before) no where on your vault page does it state that this can only be used once within the game I would not have
    used these up on this had i known that they did not stack any help with this would be appreciated

    :)
     
    Daddy Flo 66, Jan 20, 2018
    #1
  2. Daddy Flo 66
    Daddy Flo 66 Guest
    VIP Vault cannot claim prize

    Any help would be great thanks
     
    Daddy Flo 66, Jan 20, 2018
    #2
  3. Daddy Flo 66
    Daddy Flo 66 Guest
    VIP Vault cannot claim prize

    Hi just used my vip gems to get a World of tanks leg up bundle entered the code only to told I already have this installed (which i have done before) no where on your vault page does it state that this can only be used once within the game I would not have
    used these up on this had i known that they did not stack any help with this would be appreciated
     
    Daddy Flo 66, Jan 20, 2018
    #3
  4. Smwutches
    Smwutches Guest

    VIP Vault cannot claim prize

    You would need to post in the Xbox Rewards Questions support forum in order for support to check into it for you.
     
    Smwutches, Jan 20, 2018
    #4
  5. Daddy Flo 66
    Daddy Flo 66 Guest
    THX have done
     
    Daddy Flo 66, Nov 3, 2018
    #5
  6. Daddy Flo 66 Win User

    VIP Vault cannot claim prize

    Hello ,

    Since these bundles are considered as add-ons for the title, you can only claim one per account. We will reach out to our web team to see if an adjustment can be done for your account.
    Any help would be great thanks
  7. Smwutches Win User

    VIP Vault cannot claim prize

    You would need to post in the Xbox Rewards Questions support forum in order for support to check into it for you.
  8. XBLRewards8 Win User

    VIP Vault cannot claim prize

    Hello Daddy Flo 66,

    Our web team have refunded these Gems back to your account, and we have now updated the vault page with a disclaimer. Apologies for the inconvenience. You should see these Gems shortly on your vault page.
  9. Daddy Flo 66 Win User

    VIP Vault cannot claim prize

    You would need to post in the Xbox Rewards Questions support forum in order for support to check into it for you.
    THX have done
  10. XBLRewards8 Win User

    VIP Vault cannot claim prize

    Hello Daddy Flo 66,

    Since these bundles are considered as add-ons for the title, you can only claim one per account. We will reach out to our web team to see if an adjustment can be done for your account.
Thema:

VIP Vault cannot claim prize

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