VIP Star Rank

I'm having the same problem; all of a sudden my VIP rank went from 66% of the way to 5 stars as a 4-star, to 91% of the way to 4 stars as a 3-star.

Preorders are not eligible for VIP.

Hello DiscordKnight,

There was an issue with our data source that caused an unforeseen delay in purchase information. Unfortunately, this caused us to receive purchase data on the 28th behind schedule, and they were not included in our VIP Boost calculations. We have since fixed
this issue, and can confirm your successful promotion! Apologies for the inconvenience.

Regarding your account, there was a small glitch this morning in our morning maintenance that caused user profiles to not load. This caused the webpage to load a empty profile. Apologies for the confusion. We have also solved this issue. To be clear, this
was only a issue on the webpage; your data on our servers was unaffected.

Hello OulSider,

MyVIP is recalibrated every year. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Ranks reset each year on January 1. You have to spend the same amount or more each year in order to maintain or raise your level.