VIP Star never rewarded

Ix Loki xI · Mar 9, 2017

I received an email that I was going to get an extra star if I spend some amount of money.

I bought preordered Halo Wars 2 Ultimate Edition, that exceeded that amount, and I had to wait till march for that star. But I never got it.

:)

GATH OF BAHL · Mar 9, 2017

I hate My VIP

Ihave tried to use the My VIP rewards many times but never seem to get rewarded. What am I missing ?

moorpipe · Mar 9, 2017

Do Pre-orders count towards MyVip Now?

No. Preorders are not eligible for VIP.
Click to expand...

I'm trying to understand why pre-orders are not eligible for vip. Is it because otherwise you would get rewarded twice, e.g. once for the vip star boost and once for the on demand pre-order punch card?

The fact that it's not eligible for the star boost is a real downer for me. I would like to pre-order Halo Wars 2 Ultimate Edition in order to play the Halo Wars Definitive Edition straight away.

XBLRewards8 · Mar 10, 2017

Hello El NegroAntunez,

Pre-orders are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

XBLRewards8

Hello El NegroAntunez,

Pre-orders are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

XBLRewards8

Hello AlphaZoid,

For future reference, purchases and other new activity take up to 96 hours to be processed. Your purchase on the 10th has now been processed.

moorpipe

No. Preorders are not eligible for VIP.

I'm trying to understand why pre-orders are not eligible for vip. Is it because otherwise you would get rewarded twice, e.g. once for the vip star boost and once for the on demand pre-order punch card?

The fact that it's not eligible for the star boost is a real downer for me. I would like to pre-order Halo Wars 2 Ultimate Edition in order to play the Halo Wars Definitive Edition straight away.

Smwutches

For help with the rewards program you'll want to post in the Xbox Rewards Questions support forum. Keep in mind that star levels are based on how much you spend in the marketplace and subscriptions, in-game consumables, and preorders do not count towards
VIP.

Smwutches

@Randver and MyKill - There Rewards program does not award credits for achievements. Prior to September 2014, your VIP status was based off gamerscore and VIP rebates were listed as "MyAchievement" rebates. As of September, the VIP program changed to Star
levels which is based on how much you spend in the marketplace. So currently you don't earn anything for achievements or gamerscore.

VIP Star never rewarded