VIP Star Level Sudden Drop

daken2010 · Jan 21, 2017

I have recently been hammering my Xbox and have been earning a fair few achievements etc, my Xbox Live Reward level stood at 87% of the way to Star Level 3. For some reason this has been reset so now I have NO stars whatsoever!

It's extremely frustrating and I must admit to feeling cheated. Can anyone help me understand why this might have happened? I was told by @Xboxliverewards to post on here.

Please please please help!

Thanks

:)

Smwutches · Jan 21, 2017

MyVip Reset

No. VIP ranks reset each year. You have to spend the same, or more, each year to either maintain your star level or move on to the next level. If you spend less, you can drop to a lower level.

xXx Amilton xXx · Jan 21, 2017

My rank star vip not progress for level 5 buy windows 10 home and need for speed payback deluxe

My Rank Star Vip not progress level 4 for level 5 Buy Windows Home 469,00 BRL and Need For Speed PayBack Deluxe 279,00 BRL in windows store live Brasil, my rank star vip not progress for level 5.

Smwutches · Jan 21, 2017

Ranks reset each year. They were just reset on January 1. In order to keep your star level, you either need to spend the same amount or more each year on the marketplace.

XBLRewards8 · Nov 3, 2018

Hello daken2010,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least 200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

However, we see that you have never had a MyVIP star for your account. Also, your account was created after MyAchievements was discontinued, so your achievements/gamerscore would not affect payback. We have reviewed your purchases, and see that you are at
62.37 in eligible spending so far this year. Last year (September 2015 - December 2016), you had 0.00 in eligible spending, so we're not quite sure what could have caused this confusion. It looks like you were looking at the default value that appears when
user's are not logged in that is dimly visible in the background.

Smwutches

Ranks reset each year. They were just reset on January 1. In order to keep your star level, you either need to spend the same amount or more each year on the marketplace.

XBLRewards8

Hello daken2010,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least 200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

However, we see that you have never had a MyVIP star for your account. Also, your account was created after MyAchievements was discontinued, so your achievements/gamerscore would not affect payback. We have reviewed your purchases, and see that you are at
62.37 in eligible spending so far this year. Last year (September 2015 - December 2016), you had 0.00 in eligible spending, so we're not quite sure what could have caused this confusion. It looks like you were looking at the default value that appears when
user's are not logged in that is dimly visible in the background.

Smwutches

No. VIP ranks reset each year. You have to spend the same, or more, each year to either maintain your star level or move on to the next level. If you spend less, you can drop to a lower level.

Cryptic Flair

I'm having the same problem; all of a sudden my VIP rank went from 66% of the way to 5 stars as a 4-star, to 91% of the way to 4 stars as a 3-star.

Smwutches

As of September 2014, VIP status is no longer based on gamerscore (btw, legend status only have 3% back). VIP status is now based on star levels. You need at least 1 star level in order to receive a VIP rebate.

VIP Star Level Sudden Drop