VIP Star Boost

Hello Infinityshore,

We have determined that there was an issue with your Halo Wars 2 purchase that caused it to not be calculated. Apologies for the inconvenience. We will adjust your Star level manually. You should see this change take place over the next few days.

No. Preorders are not eligible for VIP.

I'm trying to understand why pre-orders are not eligible for vip. Is it because otherwise you would get rewarded twice, e.g. once for the vip star boost and once for the on demand pre-order punch card?

The fact that it's not eligible for the star boost is a real downer for me. I would like to pre-order Halo Wars 2 Ultimate Edition in order to play the Halo Wars Definitive Edition straight away.

Hello mchiass,

Our other team has deployed a fix for this issue, and we can confirm that your extra star has been awarded in our database. Once we upload this information to the website, you'll be able to see your extra star! This should occur within the next few days.

Hello mchiass,

We can confirm that some users were affected by an issue with our data source that prevented purchases around the beginning of this month to be processed on time. Unfortunately, this caused your purchases on the 28th to not be properly included in our VIP Boost
calculations. We are working with our platform team on correcting this issue and promoting those affected by this issue. Apologies for the inconvenience that this has caused. When we can confirm a resolution has been deployed, and that you have been properly
promoted, we'll update this thread!

Hello Appelgren,

We see that you were targeted for a VIP Boost to your fourth star. However, the spending requirement for that offer was 875 SEK. Since your purchase amount in February was beneath this amount, it did not complete that offer, and therefore did not award a
bonus star.