VIP rewards member not getting rewards points for purchases or pre-orders

Jabronicus · Nov 10, 2016

I got an email showing an incentive to get 15K in rewards points each for pre-ordering games like Mafia 3 and Watchdogs, which i had pre-ordered both at that point. When I looked up my rewards history, i did not receive points for either game, not even under
pending points. All of my content is digital, I have been a rewards member for years. I am seeing some points that have been received, but i am concerned I am not getting all the points I should be. Please assist.

:)

Smwutches · Nov 10, 2016

Halo wars 2 po reward

Pre-orders do not count towards VIP so it would not have counted towards your VIP boost. Pre-orders will only count for credits or anything if they are part of a specific offer on the site at the time. So your Halo Wars 2 purchase would have counted towards
your Games on Demand Punchcard. Individual purchases are not shown on your Rewards statement. Only offers you have complete.

XBLRewards8 · Nov 10, 2016

Incorrect MyStar spend

Hello scg06,

Only digital purchases from the Xbox store are eligible for MyVIP. Console purchases do not increase progress or award MyVIP payback. Furthermore, game consumables and pre-orders are not eligible for Rewards. Also, we only Reward purchases made in the regional
currency of your Xbox Live Rewards region. Since you registered as a Great Britain region Rewards Member, we are only Rewarding purchases made in GBP.

Smwutches · Nov 10, 2016

Currently the only offer to receive 15,000 credits for preordering games digitally is the Games on Demand punchcard. If you preordered both of those games on or after October 1, they would count as punches on your card. You would need to purchase 1 more
eligible game in order to complete the offer and received credits.

Otherwise, you would need to preorder the games as physical discs from microsoftstore.com in order to receive the 15,000 for each game.

XBLRewards8 · Nov 3, 2018

Hello Jabronicus,

That offer is only for physical (disc) purchases off the MicrosoftStore.com store. Since your purchases were digital, they were applied to the Games on Demand punchcard instead. That offer requires three punches to complete.

Smwutches

Currently the only offer to receive 15,000 credits for preordering games digitally is the Games on Demand punchcard. If you preordered both of those games on or after October 1, they would count as punches on your card. You would need to purchase 1 more
eligible game in order to complete the offer and received credits.

Otherwise, you would need to preorder the games as physical discs from microsoftstore.com in order to receive the 15,000 for each game.

XBLRewards8

Hello Jabronicus,

That offer is only for physical (disc) purchases off the MicrosoftStore.com store. Since your purchases were digital, they were applied to the Games on Demand punchcard instead. That offer requires three punches to complete.

Irish Flame

If Pre-orders are excluded, then at what point do those purchases count? If they don't then that would mean that it's actually detrimental to pre-order any game period as far as Xbox rewards is concerned (aside from the slight VIP rank boost).

Eden0032

Hi there! In order to get a 10-Year Helmet, you had to be an Xbox LIVE Rewards member, and selected for that VIP Reward.

XBLRewards8

Hello Mindflayer1983,

Pre-orders are not eligible for MyVIP. While there was a special offer in September that allowed pre-orders for MyVIP, your pre-order was instead Rewarded by the Gears of War offer that was running at the time. Since purchases can only be Rewarded once,
you did not receive VIP payback that month as well. Since pre-orders do not qualify for MyVIP, you did not receive progress for your Call of Duty purchase, but you did get a punch on the Games on Demand punchcard.

VIP rewards member not getting rewards points for purchases or pre-orders