VIP Rewards Credits not posting, again

Discus and support VIP Rewards Credits not posting, again in XBoX Rewards & Social to solve the problem; My last VIP credit of 10,000 posted on 7/31. Since that time I also received a Summer Spotlight bonus credit of 4000 points on 7/28. During the month... Discussion in 'XBoX Rewards & Social' started by Tom Kenesson, Oct 10, 2017.

  1. Tom Kenesson
    Tom Kenesson Guest

    VIP Rewards Credits not posting, again


    My last VIP credit of 10,000 posted on 7/31. Since that time I also received a Summer Spotlight bonus credit of 4000 points on 7/28. During the month of July I spent $185 in the store. so bonus is short given my 10% bonus level. I spent $141 in August
    and another $21 in September. Please evaluate my rewards account. Thanks in advance.

    :)
     
    Tom Kenesson, Oct 10, 2017
    #1
  2. Tom Kenesson
    Tom Kenesson Guest
    No Rewards for purchases

    Mine Rewards credits are not posting again. According to my rewards history, I received a credit on Jan 31 for purchases and a credit on Feb 1 for Games on Demand Pre-Order Punchcard. On March 31, I received 5000 VIP credit. From Feb 1 through Mar
    1, my purchases were $64. For April, they ware $264. I am at 5 star VIP Rank. Please help. I also show on Feb 1, purchase of ME Andromeda, GR Wildlands, and For Honor. That should account for the Punchcard Reward.
     
    Tom Kenesson, Oct 10, 2017
    #2
  3. ratnamaze
    ratnamaze Guest
    Not receiving reward credits

    Hi, I have not received any rewards credits since May 24. This includes mission rewards and VIP rewards credits.
     
    ratnamaze, Oct 10, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    VIP Rewards Credits not posting, again

    Hello MarsWarlord48,

    From the FAQ:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.

    With that in mind, we see that you have had pre-order and game consumable purchases in those months. Additionally, keep in mind that purchases that go towards offers do not also award MyVIP payback.

    Therefore, your Aven Colony and Tacoma purchases completed the Summer Spotlight offer, and did not award MyVIP. Your Agents of Mayhem pre-order did not award MyVIP, but did award one punch on the Games on Demand offer running at that time. Furthermore, we
    see that you were awarded MyVIP payback for your July purchases of 10,000 Credits, which is accurate.

    In August, your only non-pre-order or consumable purchase was a movie. However, since we only Reward ever $10 in purchases, that purchase amount was reserved to complete a $10 amount in a future month. Your consumable purchases did go to the FREEdom Rewards
    offers that month, but we did not complete them. We do see that you were only a few cents short for the FREE Pass offer that month, and will adjust the loose change for you. You should see a Rewards Event for this shortly.

    In September, you had a pre-order purchase and a music purchase beneath $10, so you did not get payback.
     
    XBLRewards8, Oct 11, 2017
    #4
  5. XBLRewards8 Win User

    VIP Rewards Credits not posting, again

    Hello MarsWarlord48,

    From the FAQ:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.

    With that in mind, we see that you have had pre-order and game consumable purchases in those months. Additionally, keep in mind that purchases that go towards offers do not also award MyVIP payback.

    Therefore, your Aven Colony and Tacoma purchases completed the Summer Spotlight offer, and did not award MyVIP. Your Agents of Mayhem pre-order did not award MyVIP, but did award one punch on the Games on Demand offer running at that time. Furthermore, we
    see that you were awarded MyVIP payback for your July purchases of 10,000 Credits, which is accurate.

    In August, your only non-pre-order or consumable purchase was a movie. However, since we only Reward ever $10 in purchases, that purchase amount was reserved to complete a $10 amount in a future month. Your consumable purchases did go to the FREEdom Rewards
    offers that month, but we did not complete them. We do see that you were only a few cents short for the FREE Pass offer that month, and will adjust the loose change for you. You should see a Rewards Event for this shortly.

    In September, you had a pre-order purchase and a music purchase beneath $10, so you did not get payback.
  6. Smwutches Win User

    Rewards for Ghost

    As long as you're signed up for the Rewards program you should be able to earn credits through the VIP portion of the program. You just have to have been on a gold subscription for the entire month, you already have enough gamerscore to earn the VIP credits.
    VIP rebates are calculated after the end of the month and given by the 15th of the next month.

    For assistance with the Rewards program, it is best to post in the Rewards forum -

    forums.xbox.com/.../29.aspx
  7. Smwutches Win User

    MyVIP points for new buys not appeared

    VIP rebates are calculated after the end of the month and given by the 15th of the next month, so it's too early to see credits pending for July purchases.

    For assistance with the rewards program, it's best to post in the Rewards forums.
  8. Smwutches Win User

    rewards

    For help with the Rewards program, You'll need to post in the Xbox Rewards Questions support forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time or you need at least
    1 star level in order to receice VIP rebates. Subscriptions, in-game consumables, and preorders do not count towards VIP. There are no offers to receive credits for purchasing gold or game passes. Achievements will only earn credits if there is a specific
    offer for them.
  9. SargentDynamit8 Win User

    Something doesn't seem right?

    There are still many reward credit not converted for. So you made a mistake rewards8. I request 50,000 reward credit to make up for those credits not converted and for VIP errors.
Thema:

VIP Rewards Credits not posting, again

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