VIP Rewards Credits Incorrect

BejitoX · Jul 14, 2017

Hello, I bought 2 items in May, one for $2.49 and another for $3.74. According to your FAQ, if purchases are less than $10 they will be rolled over to the next month. In June I bought 2 more items, one for $6 and another for $30. When my June statement came
out it said that I received 1800 points, which would only be based of the $30 purchase at my 3 star level of 6%. Taking into account both my May and June purchases, I should have gotten 2534 points. Any help you could provide to correct this problem would
be appreciated, thanks.

:)

SargentDynamit8 · Jul 14, 2017

the reward credit were incorrect

As i mention before the reward that were added were incorrect there suppose to be at least higher than 10,00 credits as i demand credit to fill the gap due to it VIP prizes couldn't be redeemed . So what offer reward credits can you offer. As the reward
credit do not match or get right. I want amount of credit can you add right now?

SargentDynamit8 · Jul 14, 2017

I didn't get any Credits

I build up my VIP and did what it says and it doesn't look right. I didn't got any credits or any VIP stars. What i done to build my credit and VIP wasn't reconsidered and therefore wasn't updates for a while and so based on what i checked Xbox live reward
should give me 5 VIP stars and reward credits based on the VIP stars and a lot of reward credits you forgot to apply. At least 250,000 reward credits must be added for Reward team update i

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Jul 14, 2017

A staff member will have to review your account and they will reply to you here. Keep in mind they work Monday - Friday from 9am to 5pm PST and do not work on weekends.

Also, keep in mind that they do pay in increments of $10. So while it sounds like your amount is off, your June payment would be based on $40, not $42.23. So $2.23 would carry over to July. No matter, just a small note. The staff will still reply to you
on Monday or Tuesday.

XBLRewards8 · Nov 3, 2018

Hello BejitoX,

Your $6 purchase in June went towards the Rewards Hunters offer. Purchases that go towards offers do not also go towards MyVIP. From our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

This is why only your $30 purchase in June had MyVIP payback. Your purchases in May continued to be reserved to complete a $10 amount in a following month.

XBLRewards8

Hello BejitoX,

Your $6 purchase in June went towards the Rewards Hunters offer. Purchases that go towards offers do not also go towards MyVIP. From our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

This is why only your $30 purchase in June had MyVIP payback. Your purchases in May continued to be reserved to complete a $10 amount in a following month.

Murphs-A47006C9-2185

A staff member will have to review your account and they will reply to you here. Keep in mind they work Monday - Friday from 9am to 5pm PST and do not work on weekends.

Also, keep in mind that they do pay in increments of $10. So while it sounds like your amount is off, your June payment would be based on $40, not $42.23. So $2.23 would carry over to July. No matter, just a small note. The staff will still reply to you
on Monday or Tuesday.

XBLRewards8

Hello KGawthorpe2k14,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you were a zero star member, you did not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/). Regarding your Credits for your February purchases, when you earned your first
star, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

XBLRewards8

Hello The Detective,

We do not see a console purchase for your account. This is why you have not yet received completion Credits for that offer. You may wish to verify the purchase on your commerce page at (https://commerce.microsoft.com/),
or reach out to the MicrosoftStore.com team at (https://www.microsoftstore.com/store/msusa/en_CA/DisplayHelpContactUsPage).

We have yearly resets for MyVIP. The previous resets occurred on September 2014 and 2015. The current reset is scheduled to occur in December. When we reset MyVIP, we look at your eligible spending over the course of the year and place you into a rank according
to this spend. We then reset the total spending amount on your account. This is why your last MyVIP payback was in July 2015.

SargentDynamit8

There are still many reward credit not converted for. So you made a mistake rewards8. I request 50,000 reward credit to make up for those credits not converted and for VIP errors.

VIP Rewards Credits Incorrect