VIP rewards credit not deposited

x G L 7 9 x · Mar 21, 2018

I requested a deposit 5 weeks ago and I still haven't been credited.

It looks like they have been put back on my account but it's like they are stuck there forever as the 15th and 30th have both come and gone !

Could anyone shine a light on this for me ?

:)

Marttyy · Mar 21, 2018

xbox rewards wont deposit

on 8/03 my rewards credit balance turned 5500. it did deposited to my xbox live account by 15th.

on 19/03 via VIp Vault i redemmed another 5000 reward credit, its still wont show up in reward balance and still those 5500 credits havent been deposited.

IsmaelLara93 · Mar 21, 2018

didn't get deposited

didn't get deposited my pending rewards credits and vip gems after opt out, please fix that.

Smwutches · Mar 21, 2018

You'll want to post in the support section of this forum in order for them to check into it for you.

Smwutches

You'll want to post in the support section of this forum in order for them to check into it for you.

Smwutches

they deposited part of mine but haven’t posted the rest, do vip converted rewards take longer?

Credits are scheduled for deposit based on when they were earned. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. So
any credits you had earned after the 1st, would not have been earned in time for today's deposit. VIP rebates are calculated after the end of the month and given by the 15th of the next month so sometimes they are deposited at the end of the month.

Smwutches

If it was Microsoft Rewards points you redeemed for Xbox gift cards, you'll need to contact their customer support via their redemption page. The Xbox Rewards program is separate.

If it was VIP gems you redeemed, Rewards support will check on them here for you. If they were gift cards they would have been emailed to you. If they were for rewards credits, the credits would show as pending in on the Xbox Rewards site, but the credits
would not be deposited into your account for use until the 29th.

Smwutches

Microsoft points were discontinued in 2013. The program now gives rewards credits which are deposited into your account as currency. In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you
need at least 1 star level in order to receive VIP rebates. All offers for earning credits are listed on the Missions page of the rewards site.

Smwutches

Support will check into the VIP rebates, keep in mind that subscriptions, in-game consumables, preorders, and any content that counts towards another offer on the site will not count towards your rebate. But as far as the credits, when you redeem rewards
credits, it takes 96 hours for them to be added as pending to your rewards account. Once they are pending, they are deposited by the following 15th or 30th of the month. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the
month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

VIP rewards credit not deposited