VIP rank went down to 3 when it should be 5

talby71 · Jan 10, 2017

at the end of 2016 it stated i would be VIP level 5 for 2017 but when it reset it put me back to level 3

why did this happen when it specifically stated that I had spent over the required threshold of $1800, actually was $1832 according to your site

:)

talby71 · Jan 10, 2017

VIP level is incorrect

for some reason my VIP rank is showing as level 3 when it should be level 5 as per the amount i spent last year of over 1800

X1 Riddler 1X · Jan 10, 2017

So appearently my VIP rank went to 4 when it was 5..

Is part of you $1,685 include pre-orders, in-game consumables, and/or subscription purchases? Because those do not qualify for MyVip and would not contribute to MyVip progress.
Click to expand...

also the link you provided is no longer working just a heads up

XBLRewards8 · Jan 11, 2017

Hello talby71,

It sounds like you were browsing on the US locale. The requirement for 5 stars in that region is $1800. The requirement for 5 stars in your region is $2800, as stated in our FAQ. This is why you were only placed at the three star rank.