VIP Gems Vault

Hello BigDaddy0 1965,



Apologies for the inconvenience. We have escalated this issue to our web team to investigate. Once they let us know more about the issue, and when it has been resolved, we will update this thread.

Hello,

Apologies for the inconvenience. Our web team reports that this issue has now been resolved. Again, apologies for the delay.

I am also gutted about this (In fact, I have not seen anyone have anything positive to say about this transformation). I have started doing every thing I can to get rewards and am already up to nearly 2000 GEMS. Then they go and take this away. This really
is shocking and it looks like Microsoft are going to be upsetting a hell of a lot of gamers here!! TAKE NOTE MS, listen to your loyal fans!!

Hello UntrainedN00B01,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. We update the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!

I'm going to hazard a guess that your reply will be "We’ll be updating the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!"

Because every question like this is answered the same way; copied and pasted from a template. And then the topic will be locked so that you can't continue the discussion.

Won't it be great that the 500 gems that are worth $10 now (IF you could redeem them) will be converted to Microsoft Rewards points 1:1, and those 500 points are worth about 37 cents? It's true. A $1.25 Microsoft gift card can be had for
1700 Microsoft Rewards points.

Don't that just thrill ya to your bones?

And here's "support" giving us copy/pasted replies and squashing further discussion on the subject.

Really makes you feel like a valued customer, don't it?