VIP Gems not receiving reward

HyPe Hazardz · Mar 12, 2018

so I redeemed my gems for a gift card for xbox and put my email in and it's been I say about 5-6 days and haven't received an email for the code

:)

JoeKinng1 · Mar 12, 2018

Once again I have to beg for my Reward points for the Games I buy

I have not been receiving my Reward points for the games I have bought from the Microsoft store and How Can The VIP vault be out of supply with the 5000 reward points you have to use 250 gems to get it but it says out of supply that's ridiculous

alistairstrogg · Mar 12, 2018

my vip gems and rewrd credits

my xbox reward points and my vip gems have ( according to the xbox support person ) been lost in the migration to microsoft rewards. i had about 1750 my vip gems and reward points. can you look into this please

XBLRewards8 · Mar 13, 2018

Hello HyPe Hazardz,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello HyPe Hazardz,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Flippy1066

Same here... had over 7000 reward points after I traded in VIP Gems..

Smwutches

There are challenges to receive gems for keeping gold and game pass for a certain amount of time, but there are no offers to receive credits or gems for actually purchasing them. And subscriptions do not count towards VIP.

Smwutches

For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum.

VIP status is based on how much you spend on the marketplace each year. Subscriptions, in-game consumables, and preorders do not count towards VIP. You can see how much you need to spend for each star level at
http://rewards.xbox.com/terms-and-conditions

All current offers to receive gems (and credits) are listed on the Missions page of the rewards site.

Smwutches

The rewards program does not give credits based on gamerscore. In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

If you're looking for gems, those just started on October 1. So you would not have been rewarded for anything done prior to that date.

VIP Gems not receiving reward