VIP gem redemption issue

Gaara962 · Jun 21, 2018

I redeemed my vip gems for two visa gift cards And I received one of them but I still have yet to receive the other, it would be great to know if I’m ever going to receive it again

:)

XBLRewards8 · Jun 21, 2018

VIP Gems redemption issue

Hello Gaara962,

We have escalated your post to the Xbox Live Rewards MyVIP Vault team. They will update this thread once they have completed their investigation.

Gaara962 · Jun 21, 2018

VIP gems redemption issue

I made a post about how I redeemed my vip gems before the transition for a $10 visa gift card and never received it and I received a response that the post has been escalated to the VIP Gem team and that I would hear back soon. 12 days since that post and
not only have I not heard a response since but the whole post has been deleted. I would really like some help on this issue because so far the “support” for these types of issues has been ridiculous.

Smwutches · Jun 21, 2018

You'll need to post in the support section of this forum so they can check into it for you.

Smwutches

You'll need to post in the support section of this forum so they can check into it for you.

XBLRewards8

Hello Gaara962,

Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
down menu that appears.

XBLRewards8

Hello Gaara962,

We have escalated your post to the Xbox Live Rewards MyVIP Vault team. They will update this thread once they have completed their investigation.

XBLRewards8

Hello Gaara962,

Your post can still be found at (https://forums.xbox.com/en-US/thread/74f58c45-56b4-40a1-80e4-d2f227c45dd4). At the current time, we have still not received any updates
on how to proceed with your issue, and are awaiting a report from the MyVIP Vault team. Apologies for any inconvenience caused by the delay.

Smwutches

Support will check into your freedom rewards and gems issues, but VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too earlier to see credits pending for October purchases.

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.

VIP gem redemption issue