VIP credits missing / 15,000 credits missing

Hello CotteyBoy,

Purchases for an offer do not also go towards MyVIP, as stated in the FAQ:

What type of Rewards can I earn?

...

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases with your MyVIP
Star Rank.

Your only other purchase was a pre-order, which is not eligible for MyVIP.

Support will post back about the missing credits, but preorders do not count towards VIP at all.

Hi abdula karkuki. We looked into your issue and it looks like your last pre-order was not calculated into the Games on Demand Pre-Order punchcard. We're making this adjustment and you will see your Credits pending by the end of the week. Pre-orders do not
qualify for MyVIP. Once you unlock a Star rank, you'll earn payback on qualifying purchases.

Hello jeff1205,

We have received word that the hotfix has been deployed. After checking your account, I am happy to report seeing the Credits properly pending. You should see these Credits pending in the next 1-3 days when this information is updated to your webpage. Apologies
for any inconvenience caused by this delay.

Hello jeff1205,

Thanks for your patience, and for reaching out with us. After investigating some user claims about the same subject, we determined that certain purchases of Resident Evil 7 were not being automatically punched. Our platform team is currently working on a
hotfix to correctly recognize these purchases. Once we receive word that this fix has been deployed, and can confirm that you have been correctly Rewarded, we'll update this thread. Apologies for the inconvenience caused by this delay.