VIP challenge from November just now shows up as "expired". Did I have to manually claim it?

F TANK · Jan 7, 2018

I remember having to click to claim my other ones, which all say "claimed" next to them and were the only visible ones I can recall ever seeing but this particular one says "EXPIRED" in red letters. It was never there since the VIP rewards program started
nor last time I checked about 4 days ago but was there today. Did it auto-deposit or was I expected to manually collect it to be counted?

[table][tr][td]11/07/2017[/td][td]Challenge complete! You completed the Golden Child MyChallenge AND earned a badge to prove it. Here’s your additional Reward of 100 MyVIP Gems![/td][/tr][/table]

:)

netmeg-B5ACA025-50F5-449E-BECB-594AECD2DF3E · Jan 7, 2018

loss of Jigsaw premium features

I purchased a one-year Jigsaw Premium subscription on November 19, 2015. On December 16, 2015 the game said my subscription expired. After almost an HOUR in chat with assorted Microsoft reps, they credited me back my ten bucks, and I purchased it again on
December 17. Today it shows as expired AGAIN. This is ridiculous.

The first time it happened was right after I did the Windows 10 update - but now I think that was just a coincidence.

Gearofwar1802 · Jan 7, 2018

My VIP Gems not earned

My VIP Gems for my birthday and some challenges are not beeing processed. they are nearly 2 months old now. can it be processed manually please?

F TANK · Jan 8, 2018

**correction**

Checked today and the status for that same challenge was changed from "expired" to one for me to collect, so problem solved. Maybe it needed a cycle change, or if it was some sort of staff intervention- thank you

XBLRewards8 · Nov 3, 2018

Hello F TANK,

Thank you for your report. While investigating your account, our findings found an issue with perk awarding that was escalated to our web team. As you can imagine, it would be impossible to get a perk for three months of Gold only one month after perks were
created. Our web team has resolved this issue, and the perks were re-sent to those affected, as your response confirms. We apologize for the inconvenience. Thank you for your detailed report on your issue!

F TANK

**correction**

Checked today and the status for that same challenge was changed from "expired" to one for me to collect, so problem solved. Maybe it needed a cycle change, or if it was some sort of staff intervention- thank you

XBLRewards8

Hello F TANK,

Thank you for your report. While investigating your account, our findings found an issue with perk awarding that was escalated to our web team. As you can imagine, it would be impossible to get a perk for three months of Gold only one month after perks were
created. Our web team has resolved this issue, and the perks were re-sent to those affected, as your response confirms. We apologize for the inconvenience. Thank you for your detailed report on your issue!

Taylor IsDuck

Hi, I subscribed to the Game Pass on September 5th, after it expired on October 5th, it did not auto renew until November 3rd. My billing history shows it was billed on October 5th, but my subscription expires on November 26th. When I check my order history on my Microsoft account page, it shows October 5th as well, but when I print the invoice, it shows the date as November 3rd. I did not see any option to request a refund either, not sure why is it like that but can you explain it to me? Thanks.

matthewiag

From what I can tell is that you have to claim it via the Xbox Dashboard, I did not see anything on the PC but when I boot up the console it shows a new Tile that says Claim Now and it has Web Address and QR codes that you can scan to claim the offer

riverzillest

the vip perk has now shown up and been claimed the only problem now are these pending rewards credits

VIP challenge from November just now shows up as "expired". Did I have to manually claim it?