video.xbox.com access issues

Discus and support video.xbox.com access issues in XBoX on Consoles to solve the problem; When I go to video.xbox.com I am unable to see my collection or see purchase options for anything. I get the spinning dots as if something is working... Discussion in 'XBoX on Consoles' started by UncleToxie, Jan 20, 2014.

  1. UncleToxie
    UncleToxie Guest

    video.xbox.com access issues


    When I go to video.xbox.com I am unable to see my collection or see purchase options for anything. I get the spinning dots as if something is working in the backend that never go away. If I log off of my account and have either my wife or son login with
    their own accounts it works fine.

    Screenshot of My Collection: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Screenshot of purchase options: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    I have previously spoken to Twitter Support, Chat Support and Email Support and was referred here. We checked that all of the billing and personal information was up to date. I have duplicated this using several different networks and computers using IE,
    Chrome and Firefox with the same results each time.

    If I go to video on my Xbox One or 360 everything works perfectly. If I access the Xbox Video app on a Windows 8.1 PC or my Windows 8 Phone I am not able to see my full collection but purchase options are available.

    I even went so far as to transfer my Xbox Live account from my @gmail.com account to a new @live.com account and the issue persists. I am thinking that there could be an issue with my account on the backend as I've exhausted every other option given to me.
    If anyone has any idea how to get this working I would love to hear from you. Thanks for your time!

    Chris Johnston

    :)
     
    UncleToxie, Jan 20, 2014
    #1
  2. Nathan Roberts (SunkNath)
    Nathan Roberts (SunkNath) Guest
    Nathan Roberts (SunkNath), Jan 20, 2014
    #2
  3. M1DG3T CHIEF
    M1DG3T CHIEF Guest
    Free Dragon Ball Z Season 1 not free?

    found a solution go to
    video.xbox.com     on your web browser than click free and it will allow you to purchase Season 1 for free
     
    M1DG3T CHIEF, Jan 20, 2014
    #3
  4. TECHNOx420
    TECHNOx420 Guest

    video.xbox.com access issues

    xbox video is down for any devices other than Xbox 360 and Xbox one. keep up to date on things like this with our service alerts at
    support.xbox.com/.../xbox-live-status. I check them every day
     
    TECHNOx420, Jan 20, 2014
    #4
  5. UncleToxie
    UncleToxie Guest
    Thanks for the information, but this has been an ongoing issue for months. I've worked previously with Twitter, chat and email support who referred me to the forums.
     
    UncleToxie, Oct 31, 2018
    #5
  6. TECHNOx420 Win User

    video.xbox.com access issues

    xbox video is down for any devices other than Xbox 360 and Xbox one. keep up to date on things like this with our service alerts at
    support.xbox.com/.../xbox-live-status. I check them every day
  7. UncleToxie Win User

    video.xbox.com access issues

    Thanks for the information, but this has been an ongoing issue for months. I've worked previously with Twitter, chat and email support who referred me to the forums.
  8. Misses Joust Win User

    Video Purchases On 360 Don't Tranfer To Xbox One?

    G'day StarMerc, sorry to hear about the Xbox Video issue. Which TV show and season did you purchase? Are you able to bring up the rest of the episodes at
    video.xbox.com?
  9. Nathan Roberts (Sunk Win User

    Cant buy anything on xbox video, but credit card works for everything else

  10. M1DG3T CHIEF Win User

    Free Dragon Ball Z Season 1 not free?

    found a solution go to
    video.xbox.com     on your web browser than click free and it will allow you to purchase Season 1 for free
Thema:

video.xbox.com access issues

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