Video signal cutting in and out

Discus and support Video signal cutting in and out in XBoX on Consoles to solve the problem; i have my Xfinity X1 DVR box going through my Xbox One and lately the video signal along with the audio keeps cutting in and out. Black screen to... Discussion in 'XBoX on Consoles' started by CouchL0CKd, Aug 15, 2016.

  1. CouchL0CKd
    CouchL0CKd Guest

    Video signal cutting in and out


    i have my Xfinity X1 DVR box going through my Xbox One and lately the video signal along with the audio keeps cutting in and out. Black screen to picture and back again, over and over. What the heck is going on? I have reset everything. It doe also go
    from my Xbox into my receiver. Any ideas?????

    :)
     
    CouchL0CKd, Aug 15, 2016
    #1
  2. Senryu BR
    Senryu BR Guest
    Video and Audio Cutting Out

    Ypu have to open a call to exchange that xbox (if that still in waranty time).

    Just first when you call the support for that try one last thing...

    You do right changing the HDMI cable (in most of cases is the culpit of that type of problem), i sugest to look the second one your TV HDMI entry if you have another TV try to use your Xbox whif a new cable and see if the problem still remains if stills
    maybe the problem is your 360 HDMI enter you can try to avoid that using the video component enter (test that if works well definily is your HDMI enter)

    If you tested and works well in another TV the culpit maybe is your another TV, maybe have a short circuit in HDMI enter and that have a ocasioly a fail, 360 is most sensitive for that...

    I hope i help you and forgive my bad english it´s self learnerd.
     
    Senryu BR, Aug 15, 2016
    #2
  3. FYOOZ
    FYOOZ Guest
    Video and Audio Cutting Out

    I've played around with a few options since posting this, and while the cutting out still happens on occasion, it is happening less frequently. I have a feeling that it's due to the interaction between my Xbox and TV. I have a Sharp TV and read about some
    issues with the resolution. I changed the resolution settings on the Xbox to adjust automatically and it has helped. This is a tricky issue to troubleshoot since it doesn't happen consistently. I will continue to troubleshoot as it happens, and hopefully
    I can stop it all together. If it's still happening when I get close to the end of my warranty, I will try replacing the Xbox.
     
    FYOOZ, Aug 15, 2016
    #3
  4. jojo§
    jojo§ Guest

    Video signal cutting in and out

    I have the same problem. I just purchased a Xbox One S the video goes out for a second or two while anything is done movies, games or stream/cast etc. My TV is a M70-D3, when I stream straight to the TV it works without an issue. I just purchased a Samsung
    UBD-K8500 to help test this, streaming, playing 4k or even 4k hdr media works no issue at all. Switch cables / or go back to the xbox and guess what-my video starts to blink every few minutes. Really looks to be a One S issue.
     
    jojo§, Aug 15, 2016
    #4
  5. Twizted Team
    Twizted Team Guest
    Hey guys!

    I used to have this issue as well with my cable box connected to my Xbox One. Tried just about everything with no fix when I tried lowing the resolution on my cable box from 1080i to 720p and had no issues after doing this. You can give it a try to see
    if it works.

    @CouchL0CKd

    Does the cable box work fine with no issues directly connected to your TV? More useful tips and troubleshooting for this issue can be found here:

    support.xbox.com/.../poor-video-performance


    Please let me know of the outcome!

    Fibre
     
    Twizted Team, Aug 15, 2016
    #5
  6. jojo§
    jojo§ Guest
    Well... I just went as far as to take my console back to the store and exchange it for a new one. Did the setup and I even skipped / did not connect the cable box.... The issue still happens. The moment I disable HDR all is well, the 1S is definitely having
    some type of HDR/4K problem.

    Video signal cutting in and out :(

    This was the only reason I purchased the console. The worst part is that MS support seems to have no suggestions at all aside for posting on the forums-seems like an odd support request for a multinational 68 billion dollar company.
     
    jojo§, Oct 31, 2018
    #6
  7. jojo§ Win User

    Video signal cutting in and out

    Well... I just went as far as to take my console back to the store and exchange it for a new one. Did the setup and I even skipped / did not connect the cable box.... The issue still happens. The moment I disable HDR all is well, the 1S is definitely having
    some type of HDR/4K problem.

    :(

    This was the only reason I purchased the console. The worst part is that MS support seems to have no suggestions at all aside for posting on the forums-seems like an odd support request for a multinational 68 billion dollar company.
  8. Twizted Team Win User

    Video signal cutting in and out

    Hey guys!

    I used to have this issue as well with my cable box connected to my Xbox One. Tried just about everything with no fix when I tried lowing the resolution on my cable box from 1080i to 720p and had no issues after doing this. You can give it a try to see
    if it works.

    @CouchL0CKd

    Does the cable box work fine with no issues directly connected to your TV? More useful tips and troubleshooting for this issue can be found here:

    support.xbox.com/.../poor-video-performance


    Please let me know of the outcome!

    Fibre
  9. jojo§ Win User

    Video signal cutting in and out

    I have the same problem. I just purchased a Xbox One S the video goes out for a second or two while anything is done movies, games or stream/cast etc. My TV is a M70-D3, when I stream straight to the TV it works without an issue. I just purchased a Samsung
    UBD-K8500 to help test this, streaming, playing 4k or even 4k hdr media works no issue at all. Switch cables / or go back to the xbox and guess what-my video starts to blink every few minutes. Really looks to be a One S issue.
  10. gds1972 Win User

    HDMI signal cuts out.

    Hi

    It sounds like your console may possibly need to be sent for repair however before you arrange the repair can you please try following this

    troubleshooting guide
    and
    this guide
    . To send arrange a repair of your console can you please use
    this link
    .
  11. SickoMcNasty Win User

    HDMI signal cuts out.

    Update: It's gotten worse now. Xbox isn't connecting at all anymore. I now think the solder has actually cracked. I'm guessing Microsoft used lead free solder which is more brittle than leaded solder.

    Such a shame. Going to be requesting a replacement now :(
Thema:

Video signal cutting in and out

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