Video playback issues

MiKeHaNcHo1983 · May 26, 2014

I'm having issues every time I play anything from Netflix or a movie I have on a flash drive it stops playing and switches to some random wierd sound playing from the xbox video or music player, anyone know how to fix this?

:)

Hordie · May 26, 2014

Video playback issues

Hi there,

So a quick test to see if it's possibly GPU related would be to get a demo or start a new game and watch an intro cut scene that doesn't rely on intermet, or maybe a bluray or something like that. If it does happen on something that doesn't require streaming
then try doing a factory reset (see link below). Now if it works fine then you know it's likely network. If you're wireless try plugging in a network cable. If it happens plugged in then run a detailed network test by going to settings then network.

support.xbox.com/.../reset-console-to-factory-defaults

MattDawn2053 · May 26, 2014

Video playback issues

I am having an issue with my video playback.

Here is what I know so far -

If I watch any twitch channels they will stop graphically and play a loop of 2 frames constantly. The actual audio continues to proceed normally but the video seems to stop.

If I try and watch any videos posted from a friend it will also do this.

If I try and watch an anime or show it does this.

I haven't tried to Skype to see if the stream interrupts but I would assume very much so that it would happen then too.

I don't know if it affects the cutscenes in games but if it does, something is happening to my box that is no longer allowing for the playback of video files or streams.

Can anyone give me a heads up or a possible fix for the issue? I am on my ISP highest net service (its like 50 up and 5 down), and my current NAT is open so I don't think it is a network issue. Anywho any ideas or advice would be appreciated.

CASTINGD

I'm having the exact same video playback issue.

Doesn't matter if the video is streaming or if it's a file being played from an external HDD; still get a 2 frame video loop about 10 seconds in whilst the audio continues to proceed normally.

Did a factory reset fix the error?

Hordie

Hi there,

So a quick test to see if it's possibly GPU related would be to get a demo or start a new game and watch an intro cut scene that doesn't rely on intermet, or maybe a bluray or something like that. If it does happen on something that doesn't require streaming
then try doing a factory reset (see link below). Now if it works fine then you know it's likely network. If you're wireless try plugging in a network cable. If it happens plugged in then run a detailed network test by going to settings then network.

support.xbox.com/.../reset-console-to-factory-defaults

Kaida Yuuki

Hey there hilrontu! Here is a link to troubleshoot your problems!
support.xbox.com/.../video-playback-status-codes please let us know if that has fixed or resolved your issue, thanks!

MrtnLuberThngJr

Mine seems to have issues playing UHD discs. Playback for the video will stop and audio will continue, and then the video finally will catch back up. Very irritating.

XBF Brad A

Hello Motorhead,

With third party apps, anytime there are issues with them like video playback, usually falls to the owner of the app. This could be why the other threads are locked as it is you tube issue most likely. Also if you are connected wireless this can affect video
playback, as there is multiple things in the house that will cause interference.

Hope this helps some.

Thanks,

Brad

Video playback issues