Video On Media Player Keeps Crashing

RyanMeldrum9915 · Jun 1, 2017

Recently When I've Been Watching Videos On My Media Player App Through My External Hard Drive It Keeps Crashing And Showing An Error Saying Can't Play With The Code 0xc00d11cd. If Anyone Could Help Me With This I Would Really Appreciate It.

:)

BracedJester375 · Jun 1, 2017

Help rocket league

Cannot play rocket league It keeps crashing

ExploitedZebra · Jun 1, 2017

Media Player Crashing

Miss Diggz,

Please tell me why you closed my thread, citing that "the original poster hasn't come back in a while" as a reason to do so.

Please tell me exactly what I was supposed to "come back" to? My own comment?

Do you honestly think this is a good experience for Xbox Customers:

1) Post a problem

2) get ignored by MS for over 1 month

3) Other users respond with a similar problem

4) MS respond to the new posted, while still ignoring the OP

5) MS close your post as you have not responded despite the fact there is nothing to respond to.

Seriously?

Mister Beep · Jun 2, 2017

Hey there,

Sorry to hear about the issue! Let's start with these steps and be sure to let us know if it helps!

Press and hold the power button on your Xbox One console until it fully powers down.

While your Xbox One console is powered off, unplug the hard drive from the Xbox One console.

Turn the Xbox One console back on and plug the hard drive back in once your console has booted up.

If the issue persists, the next best step will be copy your files from your external hard drive to a Windows PC and then reformat your external hard drive. Once the hard drive has reformatted, throw a few of the files back on to test on your Xbox One.

Keep us posted!

The Retro N8iv · Nov 28, 2017

Same here. Since the last update the media player app keeps crashing after 40 minutes or so of watching videos. Mkv, mp4 it doesn't matter. Uninstalled and reinstalled twice. Still didn't help. My usb drive videos work fine on the Xbox 360. I'm gonna try
the suggestions from mister beep.

The Retro N8iv · Dec 8, 2017

Hey there,

Sorry to hear about the issue! Let's start with these steps and be sure to let us know if it helps!

Press and hold the power button on your Xbox One console until it fully powers down.

While your Xbox One console is powered off, unplug the hard drive from the Xbox One console.

Turn the Xbox One console back on and plug the hard drive back in once your console has booted up.

If the issue persists, the next best step will be copy your files from your external hard drive to a Windows PC and then reformat your external hard drive. Once the hard drive has reformatted, throw a few of the files back on to test on your Xbox One.

Keep us posted!
Click to expand...

tried all that. Reformatting worked but for a short time , one movie. My usb stick works fine on 360, ps3, and ps4. I hope Microsoft is looking into this. The Nov. update screwed something up. I never had media player issues until now and this is my third
xbox1.

CryoKill2000 · Nov 2, 2018

Hey there,

Sorry to hear about the issue! Let's start with these steps and be sure to let us know if it helps!

Press and hold the power button on your Xbox One console until it fully powers down.

While your Xbox One console is powered off, unplug the hard drive from the Xbox One console.

Turn the Xbox One console back on and plug the hard drive back in once your console has booted up.

If the issue persists, the next best step will be copy your files from your external hard drive to a Windows PC and then reformat your external hard drive. Once the hard drive has reformatted, throw a few of the files back on to test on your Xbox One.

Keep us posted!
Click to expand...

Hey there Mister Beep, nice to see an official response in one of these threads all about the same issue, there's actually a more recent one which outlines the specifics of this bug, which is pretty much confirmed and easy to reproduce, both me and my friend
have confirmed it happens whether on Xbox One X or Xbox One S, it's as easy as getting any .m4v video file (H.265 video + AC3 audio) and set it to play... after about 25 minutes or so, media player will hard crash, every time, there is no way to resolve this,
even hard-resetting the console and deleting all apps makes no difference... something happened with the Nov 16 Update that has basically BROKEN media player this way. Note that this problem does not seem to affect playback of other file formats, such as .mkv
within media player, it only seems to affect files which have a .m4v or .mp4 file suffix, which is effectively every single video that I've ever encoded onto my external drive, and I used to quite enjoy being able to just leave my xbox running and have it
auto-play through things, but now it can't even make it through a single episode of anything because 25 minutes is hard-crash time!

Can we please get some sort of official confirmation of this problem being worked on?? I don't understand how something like this slipped through the cracks in the first place, much less why it seems to be being treated as if it's an isolated incident; this
affects EVERY SINGLE XBOX USER GLOBALLY and is 100% fully reproducible on ANY console!

The Retro N8iv

Hey there,

Sorry to hear about the issue! Let's start with these steps and be sure to let us know if it helps!

Press and hold the power button on your Xbox One console until it fully powers down.

While your Xbox One console is powered off, unplug the hard drive from the Xbox One console.

Turn the Xbox One console back on and plug the hard drive back in once your console has booted up.

If the issue persists, the next best step will be copy your files from your external hard drive to a Windows PC and then reformat your external hard drive. Once the hard drive has reformatted, throw a few of the files back on to test on your Xbox One.

Keep us posted!

tried all that. Reformatting worked but for a short time , one movie. My usb stick works fine on 360, ps3, and ps4. I hope Microsoft is looking into this. The Nov. update screwed something up. I never had media player issues until now and this is my third
xbox1.

CryoKill2000

Hey there,

Sorry to hear about the issue! Let's start with these steps and be sure to let us know if it helps!

Press and hold the power button on your Xbox One console until it fully powers down.

While your Xbox One console is powered off, unplug the hard drive from the Xbox One console.

Turn the Xbox One console back on and plug the hard drive back in once your console has booted up.

If the issue persists, the next best step will be copy your files from your external hard drive to a Windows PC and then reformat your external hard drive. Once the hard drive has reformatted, throw a few of the files back on to test on your Xbox One.

Keep us posted!

Hey there Mister Beep, nice to see an official response in one of these threads all about the same issue, there's actually a more recent one which outlines the specifics of this bug, which is pretty much confirmed and easy to reproduce, both me and my friend
have confirmed it happens whether on Xbox One X or Xbox One S, it's as easy as getting any .m4v video file (H.265 video + AC3 audio) and set it to play... after about 25 minutes or so, media player will hard crash, every time, there is no way to resolve this,
even hard-resetting the console and deleting all apps makes no difference... something happened with the Nov 16 Update that has basically BROKEN media player this way. Note that this problem does not seem to affect playback of other file formats, such as .mkv
within media player, it only seems to affect files which have a .m4v or .mp4 file suffix, which is effectively every single video that I've ever encoded onto my external drive, and I used to quite enjoy being able to just leave my xbox running and have it
auto-play through things, but now it can't even make it through a single episode of anything because 25 minutes is hard-crash time!

Can we please get some sort of official confirmation of this problem being worked on?? I don't understand how something like this slipped through the cracks in the first place, much less why it seems to be being treated as if it's an isolated incident; this
affects EVERY SINGLE XBOX USER GLOBALLY and is 100% fully reproducible on ANY console!

The Retro N8iv

Same here. Since the last update the media player app keeps crashing after 40 minutes or so of watching videos. Mkv, mp4 it doesn't matter. Uninstalled and reinstalled twice. Still didn't help. My usb drive videos work fine on the Xbox 360. I'm gonna try
the suggestions from mister beep.

Mister Beep

Hey there,

Sorry to hear about the issue! Let's start with these steps and be sure to let us know if it helps!

Press and hold the power button on your Xbox One console until it fully powers down.
While your Xbox One console is powered off, unplug the hard drive from the Xbox One console.
Turn the Xbox One console back on and plug the hard drive back in once your console has booted up.

If the issue persists, the next best step will be copy your files from your external hard drive to a Windows PC and then reformat your external hard drive. Once the hard drive has reformatted, throw a few of the files back on to test on your Xbox One.

Keep us posted!

ScottJMDavies

There are no warnings or error messages.

When I select all video's in the Media Player App, it shows all my videos on my media server apart from the mkv videos.

I know there are mkv videos on the media server, but the Xbox Media Player App doesn't show them.

EDIT- I also tried uninstalling and reinstalling the Media Player App. That didn't solve the problem.

Video On Media Player Keeps Crashing