Video Issues with Xbox One

SamuelThink · May 20, 2014

Hello, I just bought an Xbox One yesterday, and I am having some issues with playing any sort of video. When I try to play a video, the video turns pixelated (with multiple green squares. When I start my Xbox it does the same thing. It seems like when I
played a game it was fine, and also when I was browsing the Xbox Home place. But any sort of video comes out weird. Any suggestions?

Note: I have tried different HDMI cords, different TV settings, and have changed TV's. I also unplugged the Kinect and the HDMI in cables. Nothing seemed to work.

:)

Spyroman12 · May 20, 2014

Xbox One issues with video/audio

Have you tried a hard reset on the console yet?

If that doesn't work, go to settings, click on display and audio, and make sure that your audio settings are set correctly

Claes Welander · May 20, 2014

Xbox One issues with video/audio

My xbox one have stopped playing back full audio when Im watching movies, Ive tried watching different things from: Netflix, Xbox video AND physical Blue-ray disc's and they all have the same problem.

The ambient? (background) sound is working in every movie, so i can for example hear cars, animals with more from the movie scene, but I cant hear the dialouge, it worked perfectly fine two days ago, and than just suddenly stopped.

Does anyone else have these issues? or know how to solve them?

CMUchippewa · May 20, 2014

It seems like a faulty Xbox. I would highly suggest trying to return the console to where you bought it as soon as you can. If they don't accept it back, the next best thing is to file a repair request at support.xbox.com . I know this can be frustrating
since you just bought it and it is broken already, but once you get a console that actually works, the console is amazing!

DJ SANDSTORM407

Does anyone on here know if you can add your debit card on the X1 through the add credit card option ?

Merlin4421

I think x1 is having video issues in general. Hulu and Netflix is almost unwatchable. Thinking of rehooking the 360 back up till they fix it. Maybe a codec issue? I dunno I'm not great with tech.

CMUchippewa

It seems like a faulty Xbox. I would highly suggest trying to return the console to where you bought it as soon as you can. If they don't accept it back, the next best thing is to file a repair request at support.xbox.com . I know this can be frustrating
since you just bought it and it is broken already, but once you get a console that actually works, the console is amazing!

BobMcFly247

1. If not already tested, please try to use a different input on your TV and check out if the problem persist.If possible you may also try a different TV.

2. If still not fixed try to reset your one back to factory settings.

If even a factory resets fails, then there is unfortunaltey no other way then sending your console in to ave it serviced. If so, please start a service order at:
http://myservice.xbox.com or by phone.

greenlawnGAMER

I have been having it happen to me too. Has happened during games, tv, movie and home screen. No fix to report though. Having replacement xbox sent for this problem and the disc read error.

Video Issues with Xbox One