Video couldn’t be decoded

What video file types are they? The Xbox360 has some limitations on what it can decode internally. That may be why they work streaming from Windows Media Player, as the decoding action is done by WMP.

There is specific info on what the 360 supports for video files here: https://support.xbox.com/en-US/xbox-360/console/audio-video-playback-faq

I couldn’t hear anything in that video.

I couldn’t change video mode settings.

Same here. Everything was fine up until the latest update. Now, the video will start but shortly after stops with the "Error: Video cannot be decoded" message.

Hey guys!

Just to clarify, is this occurring specifically on the Xbox One S console, or via streaming from the Xbox One console to Windows 10? That will help us narrow the issue down a bit.

Could you also provide us with what games you've recently viewed in the Xbox Store that this error pops in?

Thanks!