Very Very Dissapointed

Usually you register a console when you buy it unless you created it on the web then your out of luck

No there is pii conditions that you must meet

And only the creator would know it and that's why they don't tell you what you got wrong

Conditions like payment options on file

Achievements and dates

Original name on the account

Everything has to be exact and extras information actually kinda make up for the mistakes

And yes I have helped people recover accounts

They don't allow or let you know which one you got wrong to block attempts at phishing accounts that's how accounts get.stolen

Sorry to hear it. If you call them back and tell them you have forgotten the email address they should be able to ask you a few account specific questions to verify ownership. If that doesn't work then ask to have the issue escalated.

When you do get the account back be sure to add an alternate email address and/or cell number for future verification issues. I would recommend yours if possible. That way if anything happens in the future you're covered.

While I can not say this will work without a doubt, follow this link:
support.xbox.com/.../forgot-microsoft-account-solution and see if it might help. Good Luck!

Hi there,

Sorry about the issue that you're having. Technically, the reason why support cannot view the account details is because they have a verification process. And that's sending a verification code to the email, alt email and phone that have been assigned to
the account. For security purposes, they can't view which email or phone those are sent. Accounts are customer's liability so Microsoft believe that every customer should have access to the security info they've used for their own accounts.

Without being rude mate how is anyone able to give MS the console serial number used when making the account unless your on that console.

Secondly looking at that link you sent that pretty much covers all the info I have given them minus the email address.

Why can`t they take you through an identification process for such situations, lets face it when you create an account they want to know everything ??