Very unhappy

For those of you that know Ark: Survival Evolved you will know everything takes a very long time.

I just spent 1.5 hours incubating an egg then another 1.5 hours feeding it tons of meat (which also took ages to gather) then all of a sudden ''It's time to update!'' with no other option but to just do it. My 450mb update stuck at 0% and eventually went to
1%, meanwhile my friend who downloaded it instantly (on a slower internet package than me) just got back into the server and messaged me that the baby I just spent over 4 hours preparing for and hatching is dead.

This is a complete joke and I am so annoyed right now. I didn't spend over £400 on a games system for you to dictate when I can and can't play, what's wrong with a 5 minute warning or like a 5 minute 'snooze' button?

So mega annoyed at this I have tried so hard to keep from swearing! Utterly stupid and useless system to push out little vanity updates to make some stupid button a different colour or something! Not happy at all.

:)

 

Very Unhappy Customer

Hey there Franklin Maya,

Sounds like a lot has happened in the last few months. While we're not able to issue or offer any refunds here on the forums (you'd need to speak with the chat or phone team about that). We're more than happy to assist with any sort of troubleshooting that
we can. To clarify though, were you able to get your controller replaced so that it's working for you now? What about the headset and the downloaded game? What happens when you try to use Group Chat?

If you can provide some more details we'll do our best to help!

 

Very Unhappy Customer

Hello,

I am writing in the forum because i am running out f options. I have been an xbox customer for 4 moths and it has been awful.

I have had 4 faulty gamepads, 1 faulty headset, 1 downloaded game that didn't work, unaccessible group chat for several weeks.

I have been hung up on the phone by your french counterparts, service is not a french thing.

An American customer advocate was supposed to investigate my claims, he never called me back.

I asked for a partial refund, i was told to put the request in in writing and send it by registered post to your HQ in France. No Answer.

I now have spent 1200$ and keep having problems.

I would appreciate to hear from someone.

Regards,

 

Hey there SorryImSoAce,

Sorry to hear the update happened while you we're playing the game. Forced updates tend to happen when the console or game hasn't been updated before it's required to do so. To clarify, ARK is in a Game Preview state and is prone to updates on a regular
basis. It's also common for you to see updates often if you are in the Xbox One Preview program.

One way to alleviate updates so that they're more seamless is to have the console in an Instant On mode and allow for Auto Updates. This page will show you the different Power Modes and how to turn those features on.

Power Modes on Xbox One

You can also manually check for updates by going to Settings > System > Console info & updates. If an update is available for the console, you'll see the option to update there. You'll also want to reach out to the ARK support team for more support since
the game is in a preview state. They'll have the best information on any updates for the game as well.

Hope that helps, please feel free to create another thread if you have any other support related issues!