Very disappointed in repair

Discus and support Very disappointed in repair in XBoX on Consoles to solve the problem; To Whom It May Concern: I would like to take this opportunity to express my extreme dissatisfaction with the lack of service I recently received when... Discussion in 'XBoX on Consoles' started by The Cassetta, Apr 22, 2015.

  1. The Cassetta
    The Cassetta Guest

    Very disappointed in repair


    To Whom It May Concern:

    I would like to take this opportunity to express my extreme dissatisfaction with the lack of service I recently received when my defective Xbox One was returned to me, after weeks of waiting and ZERO communication on your end, unrepaired. A note claiming
    that my warranty was voided because “it had been opened, modified, or tampered with” accompanied the device. This is not the case. I have never opened, modified, or tampered with my device in the 9 months that I have owned it and the warranty should still
    be in effect.



    Regardless of that fact, I would like to point out that I would have been willing to pay some kind of fee to have the Xbox one repaired by your team if you had only communicated with me at some point during the process that you were unwilling to honor my
    warranty. That would have been much preferable to my current situation: having waited almost a month to get my device back I will now have to seek out a private service, potentially pay more than you would have charged, and wait even longer to make use of
    the Xbox Live service I’m currently wasting without my device.



    I have been a loyal Xbox consumer since 2004 when I purchased the original Xbox. I have had an Xbox Live account since 2007 when I purchased an Xbox 360. When my 360 got “the red ring of death” I stood with Xbox because of your acceptance of the flaw in
    its design and willingness to right that problem. I had hoped to experience this same level of professionalism with this latest flaw in your design (which I believe is a defective hard drive, but cannot be certain. I was counting on your team to discover the
    source of the clicking sound and the consistent crashing of games and applications). I was sorely disappointed.



    Because of this lapse in your customer service and professionalism, you can be sure that you have lost an 11-year customer. I will be taking my hard-earned dollar to the Playstation Network. I only wish I could turn back the clock and save myself the thousands
    of dollars that I have spent on your products over the years. Not for the money itself, but because I’m disturbed that I supported a company that would treat a customer of more than a decade so disrespectfully.



    I’m posting this here because I could not find an email address anywhere on your customer service website.



    Christopher

    [Mod Removed]

    :)
     
    The Cassetta, Apr 22, 2015
    #1
  2. Very Disappointed!

    it is a standard computer power chord, turn off you desktop computer and use it Very disappointed in repair :)
     
    KosherPickles69, Apr 22, 2015
    #2
  3. A Frozen Poo
    A Frozen Poo Guest
    Very Disappointed!

    iim pretty sure a kettle plug will fit the brick.. try it
     
    A Frozen Poo, Apr 22, 2015
    #3
  4. Gamezone1986
    Gamezone1986 Guest

    Very disappointed in repair

    Im sorry to hear that. What was wrong with the console, if I may ask?
     
    Gamezone1986, Apr 22, 2015
    #4
  5. Loyalty means nothing to this company no more my warranty was out of date by 1 month and they will not repair my Xbox one.I've been loyal to them for 10 years spent thousands on games and this is the thanks we get.
     
    Lurcher united, Apr 22, 2015
    #5
  6. FahQue42
    FahQue42 Guest
    They have the worst costumer service, they can barely form a proper sentence. My warranty was also up by a month and they refuse to repair it even though it's the disc tray issue; common in the first releases of the console.
     
    FahQue42, Apr 23, 2015
    #6
  7. I had my Wii U, and have no problems with it for the past 2 years. One year after the release of Mario Kart 8, Nintendo even goes out of its way and issues 200cc (an extremely fast racing mode, comparable to F-Zero) in Mario Kart 8 to all owners of the game,
    entirely for free. They don't have to do so, as it probably will not push the sales of an one-year-old game. How many game companies have actually done it?

    Microsoft and Sony: $$$

    Nintendo: Early Loyalty of Customers

    No wonder why Nintendo still have such a large group of loyal customers. When the next console Nintendo NX comes out I will definitely purchase it.
     
    GreatPlayerCan, Apr 25, 2015
    #7
  8. Very disappointed in repair

    I have the Xbox One console purchased on Day one, and have been disenfranchised as a customer of Microsoft.

    I started reporting issues with my system not recognizing certain bluray movie discs in March of 2014. I continued to report these problems until just a few days ago. I reported that these were new discs in perfect condition, and they work with no issue
    on my PS3 and my other bluray player on my other TV setup. I went through all the troubleshooting each time only to be told that they would report the specific movies I was having trouble with an there should be an update to resolve the problem.

    They told me the system did not need repair, except for my last contact.

    After the troubleshooting for my last contact a few days ago they stated that I needed to send the system in for repair. They also stated that since my warranty expired in February 2015, that I would need to pay $115 for the repair.

    They confirmed my previous contacts about the issue prior to the warranty expiration, yet still refused to warranty the persistent issue with the system.

    I have supported Xbox since 2001 when the first Xbox was released. I bought the first edition of the 360 in 2005, and the firs edition of the Xbox one. I bought a couple others along the way, and still have an unopened 360.

    I have always had multiple Xbox live accounts since 2005, and have always paid with autopay. My kids wanted to play without the limitations of being a guest.

    Since this issue was put off by support until the warranty expired I have been disenfranchised as a customer and have removed Autopay from my Xbox live accounts. I will not renew even with free credits as this is the worst experience of customer service
    I have ever encountered.

    I have really only had one other tech support experience with this company. That was due to the red ring issue with the Xbox360, and since they had extended the warranty for them, they happily covered the repair.

    Too bad they lost that desire to treat the customer right. I did not ask for something that happened for the first time or that I had turned down suggested repair previously. I just wanted the correct course of action in this situation.

    DID NOT HAPPEN.

    My Xbox Live gamertags are set to expire early next year, Since they do not refund unused time for that service I will play them out, but will be done with Xbox from that point on.

    Kevin
     
    xPhoenixTearsx, Apr 25, 2015
    #8
  9. Miss Diggz
    Miss Diggz Guest
    Hey there everyone,

    I'm sincerely sorry to hear about any inconveniences you guys may have experienced in the past. As this is a support forum, if you have any Xbox Support related questions you'd like assistance with, please feel encouraged to create a new thread detailing
    what's happening on your end. This is the best way to receive support catered specifically to you on an individual basis from our community! We are here to help out!

    Thanks in advance!
     
    Miss Diggz, Oct 31, 2018
    #9
  10. xPhoenixTearsx Win User

    Very disappointed in repair

    I have the Xbox One console purchased on Day one, and have been disenfranchised as a customer of Microsoft.

    I started reporting issues with my system not recognizing certain bluray movie discs in March of 2014. I continued to report these problems until just a few days ago. I reported that these were new discs in perfect condition, and they work with no issue
    on my PS3 and my other bluray player on my other TV setup. I went through all the troubleshooting each time only to be told that they would report the specific movies I was having trouble with an there should be an update to resolve the problem.

    They told me the system did not need repair, except for my last contact.

    After the troubleshooting for my last contact a few days ago they stated that I needed to send the system in for repair. They also stated that since my warranty expired in February 2015, that I would need to pay $115 for the repair.

    They confirmed my previous contacts about the issue prior to the warranty expiration, yet still refused to warranty the persistent issue with the system.

    I have supported Xbox since 2001 when the first Xbox was released. I bought the first edition of the 360 in 2005, and the firs edition of the Xbox one. I bought a couple others along the way, and still have an unopened 360.

    I have always had multiple Xbox live accounts since 2005, and have always paid with autopay. My kids wanted to play without the limitations of being a guest.

    Since this issue was put off by support until the warranty expired I have been disenfranchised as a customer and have removed Autopay from my Xbox live accounts. I will not renew even with free credits as this is the worst experience of customer service
    I have ever encountered.

    I have really only had one other tech support experience with this company. That was due to the red ring issue with the Xbox360, and since they had extended the warranty for them, they happily covered the repair.

    Too bad they lost that desire to treat the customer right. I did not ask for something that happened for the first time or that I had turned down suggested repair previously. I just wanted the correct course of action in this situation.

    DID NOT HAPPEN.

    My Xbox Live gamertags are set to expire early next year, Since they do not refund unused time for that service I will play them out, but will be done with Xbox from that point on.

    Kevin
  11. FahQue42 Win User

    Very disappointed in repair

    They have the worst costumer service, they can barely form a proper sentence. My warranty was also up by a month and they refuse to repair it even though it's the disc tray issue; common in the first releases of the console.
  12. Miss Diggz Win User

    Very disappointed in repair

    Hey there everyone,

    I'm sincerely sorry to hear about any inconveniences you guys may have experienced in the past. As this is a support forum, if you have any Xbox Support related questions you'd like assistance with, please feel encouraged to create a new thread detailing
    what's happening on your end. This is the best way to receive support catered specifically to you on an individual basis from our community! We are here to help out!

    Thanks in advance!
  13. GreatPlayerCan Win User

    Very disappointed in repair

    I had my Wii U, and have no problems with it for the past 2 years. One year after the release of Mario Kart 8, Nintendo even goes out of its way and issues 200cc (an extremely fast racing mode, comparable to F-Zero) in Mario Kart 8 to all owners of the game,
    entirely for free. They don't have to do so, as it probably will not push the sales of an one-year-old game. How many game companies have actually done it?

    Microsoft and Sony: $$$

    Nintendo: Early Loyalty of Customers

    No wonder why Nintendo still have such a large group of loyal customers. When the next console Nintendo NX comes out I will definitely purchase it.
  14. Lurcher united Win User

    Very disappointed in repair

    Loyalty means nothing to this company no more my warranty was out of date by 1 month and they will not repair my Xbox one.I've been loyal to them for 10 years spent thousands on games and this is the thanks we get.
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Very disappointed in repair

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