Very annoying issues.

Discus and support Very annoying issues. in XBoX Games and Apps to solve the problem; Hi so, I have an Xbox Series S. I bought Silent Hill and Collection and my xbox refuses to say i own It and won’t let me play. There is also two update... Discussion in 'XBoX Games and Apps' started by KaiJohns, Mar 21, 2022.

  1. KaiJohns
    KaiJohns Guest

    Very annoying issues.


    Hi so, I have an Xbox Series S. I bought Silent Hill and Collection and my xbox refuses to say i own It and won’t let me play. There is also two update for the Microsoft store “Microsoft Xbox purchase host” and “store experience host” that absolutely refuse to download and just get stuck on either “queued” or “0% 13kbps” my download speed is 26 mbps so this should not be an issue. I let this stuff sit to update for almost 2 hours and no progress. Cant play the game i spent money on.

    :)
     
    KaiJohns, Mar 21, 2022
    #1
  2. XBF - Evie Win User

    Very annoying issues.

    Hello KaiJohns,

    Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We recommend that you clear your console's MAC address, restart your internet router/modem, and try again. To clear the MAC address, please follow this path on your console:

    Settings > General > Network settings > Advanced settings > Alternative MAC address. Then, select “Clear” and restart the console when prompted. After clearing the MAC address, please reset your internet. You can do this by unplugging your router/modem for about 5 minutes and then plugging it back in.

    If the problem persists, we recommend that you reset the console to factory defaults. If you choose “Keep my games and apps”, you will not lose any data - but you will need to log in with your account again. Email and password are required.

    To reset the console, please follow this path on your console:

    Settings > System > Console Info > Reset Console > Reset and keep my games and apps

    Sincerely,

    XBF – Evie

    Xbox Customer Success Manager

    Microsoft Community
  3. Uzi FTW Win User

    Very annoying gamertag issue.

    Hey there, Canadia. This seems to be a common problem among some 3-4 year old accounts. The only thing I can think of is to buy a 1600 and change your Gamertag to something and then back to Canadia. I know its a waste of money, but if you don't feel like
    dealing with it thats the only thing that can really be done.
  4. Uzi FTW Win User

    Very annoying gamertag issue.

    Hey there, Canadia. This seems to be a common problem among some 3-4 year old accounts. The only thing I can think of is to buy a 1600 and change your Gamertag to something and then back to Canadia. I know its a waste of money, but if you don't feel like
    dealing with it thats the only thing that can really be done.
  5. A for Amnesty Win User

    Very annoying gamertag issue.

    This is a known issue (from what I've seen the last few years here on the forums). I would not change your tag and waste the MSP. You would need to leave it as-is unfortunately. The good thing is that the spelling is correct.
  6. GezSugg Win User

    very annoying

    Just spoke to MS about this - see chat below:

    O Raine: please try and redownload your profile this should resolve the issue

    Me: Just so Im clear then - there is no reason this avatar item will not show up (even though it seems to have gone from Marketplace now)?

    O Raine: That is correct.
Thema:

Very annoying issues.

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