Vertification code to cancel security change

dubstepllama · Jul 12, 2016

i accidentally changed the email address on my account trying to do something else and now i have to wait till next month to access it from the next email. i tried getting a verification code sent to my phone via text but it hasn't worked. Ive tried multiple
days of the week a couple weeks in a row and still no luck. Any way i could get a verification code quicker?

:)

lsantosl · Jul 12, 2016

xbox live account linked to deleted email

So I want to cancel my xbox live gold subscription but when I try to it says it sent a vertification code to my email the problem is google deleted my email from inactivity and now im stuck with the automatic renewal and I cant cancel it. I tried sending
the code to another email but it says I need to wait a month. Is there anyway I can cancel my subscription now without having to wait?

holly69wut · Jul 12, 2016

auto pay cancellation

Hello,

I tried to cancel my Gold subscription today, but whenever I try to cancel it, it redirects me to a microsoft security page, and I have to enter a security code sent to another e-mailadress. The problem is, that e-mailadress doesn't exist anymore, so I entered
my Phone number instead for a text message. However, it takes 30 days to change all that due to security reasons. Because of that, I can't cancel my subscription. That means I have to pay for another month of Gold-membership because I have to wait 30 days
to cancel it. I know Microsoft needs security but this is just ridiculous.

dubstepllama · Jul 12, 2016

or could support just cancel the request for me? that'd probably be better actually

dubstepllama

or could support just cancel the request for me? that'd probably be better actually

XBF Leo G

Hello Edgar,

Thank you for posting on the Xbox forums. We understand that you need some assistance with cancelling the security information change to your Microsoft account. Do you have access to the security information on the account?
This is necessary to cancel the security information change. Does an error message or error code appear when you try to cancel the security information change?

Microsoft has a support article that explains more about
the security information change. You will want to sign in to your account through the "security basics" link provided in the article and select to cancel the change from there. If you are still experiencing an issue with cancelling the change, we recommend
attempting to complete this process from a different device or use a different browser. Be sure to let us know the results Edgar!

steeledwand7664

Once the 30 day hold is put into place the ONLY way to cancel the request to change your security proof is to gain access to the old security proof to put the code in.

StonecolD001

No I can't fill in enough information and it says it's for password reset but I think I need primary email so I know where it is sending the vertification codes so I can go to the mail.

Jacob Eunice

Xbox support took me to the same link to change my security information. I know I have to wait 30 days but in the meantime the hacker still has access to my account and can cancel my request for security information. Again, I am completely unable to change any security information without entering a code, which is being sent to the hacker’s email.

Vertification code to cancel security change