Verizon FIOS apps not working properly.

I am having a recurring issue with the Verizon Fios app on both my Xbox One and 360. The app can no longer stream.

You enter the app, select your channel, and expect to watch it. Instead, the video will play anywhere from a minute to five minutes only to show a red circle. Ths is usually followed by the prompt "We can not show this channel now. Try again later."

None of the other streaming apps I use (Xbox, Amazon, etc) have any hiccups. And, since the same scenerio occurs on my 360, I am confident the problem is confined to the Verizon app.

:)

 

FIOS TV App Not Working After Update

Just installed the update today and now my FIOS TV app can't authenticate my service with Verizon. App says that Verizon FiOS TV and FIOS internet are required, but I have both, and it's been working fine up until now. Other channel apps seem to work fine
so far, like FX NOW.

 

Where is HBO GO

SAFLEY, the Verizon FIOS app just popped up on Xbox One today, so I guess the One is getting the TV apps, also. Not sure what you get with this other than the live TV, since I do not have Verizon.

 

Hey there Angelic!

I'm sorry to hear about the Verizon FIOS app issue you've been experiencing. If you haven't already, I suggest giving these troubleshooting steps a shot:

1. Uninstall the app.
   
2. Power cycle your Xbox One console.
   
3. Once the console is off completely, unplug your power supply from the wall and from your console.
   
4. Leave everything unplugged for a few minutes.
5. Plug your console back in and turn it on.
6. Re-install the Verizon FIOS app and try launching it again.

If these steps don't do the trick, please post back and let us know!