Verification Issues

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello ZedMo, we've been getting a lot of similar reports from the community regarding text messaging, unfortunately we don't have an official position from Microsoft yet.

Hello Robert F! I'm Annanda and I'd be happy to help you with your question.

What you can try to do know is contact Support directly, okay?

https://support.xbox.com/contact-us/

I hope this issue can be solved as fast as possible.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below

Best Regards, Annanda.

Hello Holden,my name is Oskayra, I will be happy to help you in any way possible.

I am very sorry for what you are going through, doing a search on the internet I found that the independent advisor Joice_924 has a solution, I will leave him his information so that he can find out about the solution.

You can try to solve your problem by following the steps I will follow.

the only email about your contact you should trust him or her
@accountprotection.microsoft.com

If the domain is not the one mentioned, I advise you to first block the sender by following these steps:
https://support.microsoft.com/es-es/office/bloq...

then protect your account:
https://support.microsoft.com/es-es/office/ayud...

what you received is an attempted theft, if you clicked on any link I recommend you change your password on the sites your email uses

later, you can tell us about the mail, so that it doesn't try to steal from other people
https://www.microsoft.com/es-es/concern/scam?rtc=1

Credits: https://answers.microsoft.com/thread/2eebfff6-458f-4c2d-98e4-d11d5e22904e

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.

Thank you for a quick response, I still have a few hours before I will have another attempt at answering the needed questions. For the sake of clarity, I am looking to see if content that I purchased through Xbox live counts as content purchased on my Microsoft account. One of the questions is “have you ever made a purchase with this Microsoft account?” I obviously have made purchases on xbox but is that seen by my actual Microsoft account? I’d like to do what I can to recover this account given the investment of time and money I have in it before looking into another account.

Hi, yes. Xbox Live purchases are the same as Microsoft account purchases

Both are connected