Ventilation problem

UnableOak88 · May 28, 2017

Yesterday my xbox one was working fine and nicely but today when I was moving it around it had a hard fall I checked my system and it looked ok a couple scratches here and there but later today I plugged it in and I was about to jump into overwatch but them
my system randomly turned of in the middle of opening my game I was worried for a sec but reopened it and it gave me a message talking about a ventilation problem I did everything that I was told to do in the message it kept turning off by itself I later checked
the top and it got very warm but I really do not want to send the console in unless I absolutely have to, is this a thing I can fix at home or do I send it in? Will I also lose my progress in my games if I send my xbox in I really love this system and I hope
it is not done for good please help me thank you.

:)

Antoniodgjr · May 28, 2017

Ventilation problem

my Xbox one s broke saying the ventalition is damage and I had it in one place with nothing near it.

What should I do?

Internet Expert · May 28, 2017

Ventilation problem

If your Xbox is no longer working at this point, I'm afraid your only step is to send it in for a repair.

Register your console's serial number to your account (if you haven't already), and schedule a repair here: Sign in to your Microsoft account

M3tal Daz3 · May 29, 2017

This is a hardware issue probably caused by the damage of the console. The progress of your games is registered under your online account (unless you have played all your games offline) I suggest you to send the console for repairs:

Create Xbox Console or Kinect Service Order | Xbox Repair

Internet Expert

If your Xbox is no longer working at this point, I'm afraid your only step is to send it in for a repair.

Register your console's serial number to your account (if you haven't already), and schedule a repair here: https://account.microsoft.com/devices

M3tal Daz3

This is a hardware issue probably caused by the damage of the console. The progress of your games is registered under your online account (unless you have played all your games offline) I suggest you to send the console for repairs:

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

Krazy J Dawg

I can hear the fan if i lay my ear on the system... and the one time i bumped it after it shut off, the fan was going like it would in a Desktop PC. that's the only time i really heard the fan.

BillyPapakostas

May I also add, the time it takes for it to automatically turn off is inconsistent. Sometimes it takes 1 minute, others it can last an hour. This process is also GREATLY accelerated when loading games. The console lasts longer when being on an app, i.e,
Youtube.

SunnyOsprey708

the problem of my xbox 360 is if i open,its loading and then its suuddenly open the ventilation...

What seems to be the problem?

what should i do?

Ventilation problem