vbucks purchase

• I purchased a gift card for xbox for my grandson,
• i sent it to him
• he had trouble with it, i had to open a microsoft account to verify the balance
• it is now a credit in my microsoft account
• i needed to transfer the credit to him
• i contacted the chat and they told me that i could do this (saved the screenshot information with this info)
• after hours of more chat, i was told that i can't transfer the credit
• i got back on my microsoft account and tried to purchase another gift card with that credit and couldn't
• i TRIED TO BUY the vbucks package that cost $24.99 to try and send to my grandson
• i had to put in my credit card to pay the over amount
• trouble again, so i purchased another vbucks for $9.99 to use a portion of the $25 credit on my account
• NOW I HAVE ANOTHER $10 CHARGE ON MY CREDIT CARD FOR VBUCKS THAT I CANNOT USE....
• I am just trying to give my grandson vbucks and/or a xbox gift card and now $35 in debt with something i can't use and something he wants and deserves
• SURELY THERE IS A WAY TO SOLVE THIS ISSUE
• PLEASE HELP

TERRY

:)

 

Xbox is [Mod Removed-Profanity]!!!!

Can you tell me then how much tax on $99.99 purchase of vbucks then?

 

Money on my childs account unaccessable

Did you gift your child some store credit and them purchase them vbuck in game on your childs account. This is how I did this with my kids.

Basically give them some credit, and when they go to the store in the fortnite game, they can then select purchase vbucks, and then it will buy them with the credit you have put on there account.

This has to be done ingame on the childs account though.

 

Items (in this case, VBucks for Fortnite) can not be moved between accounts. You could ask for a refund here:

https://support.xbox.com/forms/request-refund

You should have bought the gift card as a gift and have it sent to his gamertag or email in the gift option instead of Purchase. Or you could buy a gift card at a store and have him enter the code while logged into his account on his xbox or on xbox.com
and then have his account buy the item. And another way to do this is to log into his account on xbox.com and add your credit card to his account to purchase the VBucks and then remove your payment method from his account so he can't purchase things unauthorized.

1. To add a payment method to his account first log into it on xbox.com and go here:

https://account.microsoft.com/billing/payments And add it to the account.

2. Purchase the item (VBucks, in this case I believe) and then go back to that page

https://account.microsoft.com/billing/payments And remove the payment method from the account after the purchase is finalized.