VBUCKS double charge!!

When I purchased the V Bucks, I logged on to my laptop computer and made the purchase. My 10 year old son was logged on to the Xbox. I walked in to the living room and told him I had made the purchase. It was his BIRTHDAY. It did not show up on the xbox.
We waited. It did not show up. We logged out and logged back in. It did not show up. I went back to the computer. It was showing on the computer. We clicked again. Refreshed the xbox. Made sure the account was logged in properly. Still nothing. We clicked
on the microsoft xbox store and clicked it there and purchased it through the xbox. AND NOW I AM STUCK WITH TWO CHARGES.

WHY DIDN'T I GET A REFUND?

WHY DID IT TAKE TWO DAYS TO GET A ONE SENTENCE REPLY AND WHY WAS IT SO COMPLICATED TO BUY THE V BUCKS IN THE FIRST PLACE?

Maybe lots of parents are buying $50 worth of vbucks within minutes of each other, but I am not. And I can tell you that if this is the final answer, I won't be buying ANY in the future!

I have filled out the refund form. Waited two days, and was told no refund with a link to a 20 page policy. WORST CUSTOMER SERVICE RESPONSE EVER!

:)