Vbuck and not being refunded

So you completed the
form for the refund and the request was declined, correct? Did you reply to the e-mail you received to ask for more information or for them to reconsider?

There's a chance the reason for the denial is because of the content involved. VBucks are considered "consumable DLC" and may not be eligible for a refund since it is something that can't really be returned (it can be used up).

Hello Mrsderbalicious,

Thanks for coming to the forums. The only way to appeal a decision is to reply to the email stating you were denied for the refund. There are many things that are taken into account when the refund specialists get a request. If you previously had a refund
within the last year, that can affect the decision also. Unfortunately, none of us on the forums will be able to help with this except for just information.

Hope this helps.

Thanks,

Brad

Thanks Diego! I did reply to the latest email on the last 2 refunds being denied but no one responded to that email and it's been 5 days.

On the vbuck balance - I never received the vbucks for the duplicate charges but when they did the refund they took away the vbucks that they never gave in the first place. Do I need to talk to epic games about this? How do I contact them?

I'm pretty sure you can't refund Vbucks but if you explain to them that you accidentally bought it then you can get a refund. If you already used the Vbucks you've puchased, you can't get a refund. However, if you did buy the Vbucks on purpose, then you can't get a refund.

if you used the 1000 vbucks towards buying those skins then had a refund, those 1000 vbucks will be removed and refunded to you, epic will of course removed what you purchased with the 1000 vbucks, you would need to contact epic to sort it out as microsoft
only refunded, epic removed your stuff on the account.