Vault reward points not showing

Discus and support Vault reward points not showing in XBoX Rewards & Social to solve the problem; Good morning, I redeemed some of my gems for the Microsoft credits in the vault, 1 10,000 and 1 5,000, this was 3 days ago and they still are not... Discussion in 'XBoX Rewards & Social' started by SpAzticchef, Feb 10, 2018.

  1. SpAzticchef
    SpAzticchef Guest

    Vault reward points not showing


    Good morning,

    I redeemed some of my gems for the Microsoft credits in the vault, 1 10,000 and 1 5,000, this was 3 days ago and they still are not pending on my account, I also redeemed another 5,000 yesterday. Any insight would be greatly appreciated. Thank you.

    :)
     
    SpAzticchef, Feb 10, 2018
    #1
  2. RdealUK
    RdealUK Guest
    Cant redeem from the vault

    i am trying to redeem rewards points from the vault but i keep getting this message

    Our system is showing there is something incorrect in the information you submitted. Please double-check the information below.

    i know everything i entered is correct
     
    RdealUK, Feb 10, 2018
    #2
  3. JoinedJohn
    JoinedJohn Guest
    Please back the 10.000 rewards point!

    Please Xbox Live Rewards bring back the 10.000 rewards points on " Vault " please !
     
    JoinedJohn, Feb 10, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Vault reward points not showing

    It takes about 96 hours for the credits to show as pending. So it hasn't quite been long enough yet.
     
    Smwutches, Feb 10, 2018
    #4
  5. SpAzticchef
    SpAzticchef Guest
    My bad, my timing was way off....it is 4 days... sorry...
     
    SpAzticchef, Feb 10, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Smwutches Win User

    Vault reward points not showing

    It takes about 96 hours for the credits to show as pending. So it hasn't quite been long enough yet.
  8. SpAzticchef Win User

    Vault reward points not showing

    My bad, my timing was way off....it is 4 days... sorry...
  9. XBLRewards8 Win User

    Vault reward points not showing

    Hello,

    From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  10. XBLRewards8 Win User

    VIP reward not working?

    Hello SargentDynamit8,

    Unfortunately, since the program has ended in your region, you can no longer spend Gems or use the MyVIP Vault. As stated in the transition FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused
    MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership
    is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
  11. XBLRewards8 Win User

    I need help!

    Hello TOXIC2theHEAD,

    From the transition FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

    You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
    this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

    Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.
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Vault reward points not showing

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