Various Payment Issues - Xbox Game Pass

SpiralGamerpro · Sep 3, 2017

I first bought Xbox Game Pass about 3 weeks ago with a debit card, and after my 14-day trial expired, the first monthly payment was taken from my card. Roughly 5 days after that, any time I tried to boot up an Xbox Game Pass game, I was told I needed
to renew a subscription. When I went to My Subscriptions, it said that my subscription had been suspended due to a past-due payment. When I went to renew this payment, before I could do anything, I received an error message stating that this payment option
had been declined. I tried renewing this from Xbox.com, but the "My Subscriptions" page won't even load. I get an error message saying "Something happened on our end, and we can't show all the data at the moment. Waiting a bit might help," indefinitely.

I then tried to purchase other items off the Xbox Live Marketplace with this debit card, and they all worked perfectly without any issues. This led to me to believe it was just a problem with Xbox Game Pass. 5 days have now passed, and considering how everybody
can use Xbox Game Pass except for me, I am at a complete loss as to what to do. I have tried four different payment options to purchase Xbox Game Pass, but I receive the same error message every time. I also can't remove any payment options from my profile
anymore as of 3 days ago. Again, I can buy anything with my profile and payment options except for Xbox Game Pass. Any help would be appreciated. Thanks in advance.

:)

Tormaz · Sep 3, 2017

why cant i just use my Microsoft credit to buy game pass i don't want to give you my card details

Hello!

Almost all subscription services, including game pass, require credit card details to prevent payment issues and fraud.

Jaymo1978 · Sep 3, 2017

various issues

Second what Chips said about installing off-network. As to the controller, have you made sure to go into Settings and update your controller? There is a firmware update which fixes several little bugs and quirks with the controller, which happened back before
they started releasing controller updates.

Mister Mascot · Sep 5, 2017

Hey there,

For more complex billing issues like this, you'll want to contact our chat or phone teams. They can look into the account and help get you squared away.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there,

For more complex billing issues like this, you'll want to contact our chat or phone teams. They can look into the account and help get you squared away.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

L4c3rd4

Try to pay for it using the Microsoft website:

https://support.microsoft.com/en-us/account-bil...

TheRatofTobruk

You're trying to purchase a new subscription, or pay for a past due billing?

Pay for past due billing, but when I click on the 'fix it now' option nothing happens. I'm on the trashy Xbox app, because I'm on pc

Here's are run down.

1. I click join Xbox game pass

2. I press yes to the terms

3. It says you already own this. There is a past due subscription.

4. I click fix it now

5. Nothing happens

Onyx Is Here

Hello Njabulo, sorry to hear you're having trouble with your membership.

If you've paid for the membership and it was accepted then the membership should be good and you're just receiving a standard warning. It will disappear after the renewal date.

You can double check the expiry date of your membership at https://account.microsoft.com/services

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey TheRatofTobruk, how are you today? Hope you're well.

Can you explain a bit better the issue?

You're trying to purchase a new subscription, or pay for a past due billing?

Various Payment Issues - Xbox Game Pass