Various Connection Issues

Hi,

What Country/State/Province do you live in? Scotland

Modem brand & model number: Virgin Media (Ambit E080C013.00)

Router brand & model number: D-Link DIR 615

Wired or wireless: wired

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown - YES

Do you have a NAT error? If so, what is your NAT type? OPEN

Any Error Codes you encounter: See below for errors, no codes

Who is your ISP?(Internet Service Provider): Virgin Media

Up until early this week my Xbox One was functioning perfectly, however now i am suffering from various issues which i cannot seem to resolve :

Friends List - Most of the time when i try and view this i get the "We are unable to show your friends at the moment" message. If i flick between the "all", "favorites" etc the friends appear intermittently, but most of the time it is unable to show anything.
Nothing like this happened before.

Store Items - When i try and view anything in the store it takes me a few attempts before it loads, most of the time it says the content is not available at this time. This never used to happen.

Battlefield 4 - When i load this up most of the time it tells me I need a gold account to play, despite me having one for 8 years. (it just renewed the other day). Sometimes it works ok, other times i lose connection with the EA servers, but after a few
attempts it usually reconnects. Before this week the game worked perfectly.

Titanfall - This tells me to "check multiplayer permissions" when i try and log in, which it never done before. If i keep trying i usually get in after a few attempts. Before this week this never happened once since i got the game.

Fifa - This is the only game which seems to work as it did before

I have not changed any network / console settings, all i done was go away for a few weeks and come back to this. The only thing that has changed recently is the fact my gold membership renewed. Until i deleted my profile and redownloaded it i had a link
on my home screen to "renew gold" which i thought was strange as it had renewed automatically !

This is what i have tried thus far to resolve :

• Reset console to factory defaults
• Deleted profile and redownloaded it
• My NAT is open and my console is hard wired to my router, uPNP is on and all ports are opened.
  
• I have power cycled the xbox, modem and router numerous times
• I have tried connecting my xbox direct to my router but this does not work
• I am connected to xbox live constantly, i am not experiencing disconnections from the service
  

I am absolutely stumped as to what is going on here, my internet seems to be functioning fine but intermittently i am getting issues accessing anything through xbox, sometimes it works ok , sometimes it doesnt as above, this is happening within the same
hour or so of being connected to the service!

Hopefully someone can help.

Thanks

:)

 

various issues

Second what Chips said about installing off-network. As to the controller, have you made sure to go into Settings and update your controller? There is a firmware update which fixes several little bugs and quirks with the controller, which happened back before
they started releasing controller updates.

 

bf4 on xbox one

Yea I've had various connection and game issues. Not connecting getting disconnectef all the time.

 

I have come across this thread on the Sky internet forums which describe the exact same issues as I am having.. could this be an ISP router issue? This would be strange as its the same router and settings i have been using since i got the Xbox One in December
which worked perfectly previously. The firmare on the router is the latest version and has not changed in years.

helpforum.sky.com/.../1973472

 

I have the same problem with virgin media have you had any joy in getting your problems sorted?