Vanguard Cross Gen Bundle

How did you do that? I’m getting this error message from purchasing the cross gen bundle of vanguard

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. At the moment some issues are happening with the download of this game, information on issues recognized by the developer and Microsoft can be seen in the link below.

https://answers.microsoft.com/en-us/xbox/forum/...

- It may be necessary to wait for them to release a fix. Anyway, I suggest you try the solutions below, please.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button.

Open Settings.

Go to Network and select Network settings.

Select Advanced settings.

Select Alternate MAC Address.

Select Clear.

Select Restart.

Solution 3:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

Restart your console and add the account again.

*Thank you in advance for contacting, I hope this can help you.

Hello Kyky, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

May I know what does appear when you try to purchase the Vanguard cross-gen bundle with Microsoft balance, or the option to purchase the game doesn't appear?

Additionally, may I know if you tried to purchase the bundle by using the link below and a web browser?

https://www.xbox.com/games/store/call-of-duty-v...

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly try to install the game from your order history.

To view your purchases, press the Xbox button to open the guide.

Go to Profile & system > Settings > Account > Payment & billing.

Select Order history to view your purchases.

Once you're there, please click the game, you will be redirected to Microsoft Store App then please click install from there.

Hi there Mista welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Have you tried logging off and into your account? Also, try using the Xbox app on your phone to install it on the Series S!